Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Madhav Shandal

Brampton,ON

Summary

While in middle school, I worked as a student-assistant coach from grades 6 through 8. I assisted in coaching the boys floor hockey, volleyball, soccer, and basketball teams. I've always had a strong interest in sports, and have been fortunate to have had really good mentors to guide me whenever I needed it. I want to pass on my knowledge of sports and help kids get better by offering advice to improve their skills.


In addition, I currently work in a customer service role for a company who specializes in ethnic greeting cards. I handle inquiries and complaints from customers regarding the quality of the items or service and perform deliveries. With this job I am required to manage and balance my time between work and attending university full time.


Last but not least, I have previous experience participating in the most recent NDP Federal election campaign. This job involved making phone calls and conducting door-to-door canvassing to convince people to vote for the NDP during the 2022 election. This experience grew my communication and interpersonal skills to be able to communicate to all ages and backgrounds.


Overview

7
7
years of professional experience

Work History

Mubarak Cards

Customer Service Representive
06.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

NDP Election Campaign

Summer Volunteer
06.2022 - 09.2022


  • Campaigned door to door, spreading info about what the NDP platform stands for.
  • Assisted in supported engaging, fun, and smooth-running events by helping with organization and planning. I did this by making phone calls for catering and making guest lists and seating arrangements.
  • Used my communication skills to convey information to others regarding the NDP party through phone calls and conversations.


Student Assistant Coach (multiple Sports)

Calderstone Middle School
10.2017 - 06.2019
  • Developed strong relationship with players to assist in reaching their goals.
  • Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth in players.
  • Managed drills and fitness circuits to enhance athletes coordination and performance levels.
  • Assisted in creating and executing practice plans for athletes to help reach highest potential.
  • Observed athletes during practice and game situations to assess performance and provide tips for improvement.
  • Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.

Education

Bachelor of Science - Kinesiology

York University
Toronto, ON
06.2027

High School Diploma -

North Park Secondary School
Brampton, ON
06.2023

Skills

  • Organized and Efficient
  • Attention to Detail
  • Problem-Solving
  • Athletic
  • Coaching kids on school teams
  • Knowledgeable of soccer rules
  • Patient and Tolerant

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
French
Professional Working
Punjabi
Limited Working

Timeline

Mubarak Cards

Customer Service Representive
06.2022 - Current

NDP Election Campaign

Summer Volunteer
06.2022 - 09.2022

Student Assistant Coach (multiple Sports)

Calderstone Middle School
10.2017 - 06.2019

Bachelor of Science - Kinesiology

York University

High School Diploma -

North Park Secondary School
Madhav Shandal