Ruhi Sekhon
Chilliwack,BC
Summary
Focused and reliable Customer Service Representative bringing high enthusiasm and extensive knowledge and experience in Customer satisfaction meeting business goals. Dedicated to accuracy and streamlining systems for productive work. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations implementing independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Credit Cards Advisor
Royal Bank Of Canada, RBC
01.2023 - Current
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Maintained up-to-date knowledge of industry trends and regulatory changes, adjusting client strategies accordingly.
- Fostered positive working environment through open communication channels among team members.
- Resolved problems, improved operations and provided exceptional service.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
SUPERVISOR/BARTENDER/TRAINER
BROWNS SOCIAL HOUSE( Corporate Training Centre )
06.2023 - 12.2023
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Upsold daily specials and beverage promotions to exceed daily sales goals.
SERVER
CACTUS CLUB CAFE
09.2021 - 01.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Increased sales significantly by upselling higher-end products to customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
BARTENDER, TRAINER, SUPERVISOR
BOSTON PIZZA,(western Corporate Training Centre )
12.2020 - 09.2021
- Trained new staff on restaurant operations and policies to strengthen performance
- Supervised server staff and simultaneously served personal section of tables
- Increased sales per customer by listening actively and recommending relevant menu items
- Trained staff members on use of POS system
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage
- Set up bar for operation, obtained cash bank and stocked service bar
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
BARTENDER, SERVER, SUPERVISOR
BOSTON PIZZA(Eastern Corporate Training Centre)
12.2018 - 11.2020
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty
- Explained menu items and suggested appropriate options for food allergy concerns
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Answered customers' questions, recommended items and recorded order information
- Making, pouring and serving drinks in timely fashion.
Education
Master of Science - ADMINISTRATIVE SCIENCES
Fairleigh Dickinson University
Vancouver, BC05.2016
Bachelor of Science -
BFHUS
India07.2014
Skills
- Service Quality Enhancements
- Efficient team member and Reliable individual performer
- Customer Complaint Resolution at first point of contact
- Guest Relations engagement Management
- Order Accuracy and financial management
- Quality assurance and strategic sales skills
- Digitally skilled and influential communication skills
Certification
- Serving It Right
- FoodSafe - Level 1
- First Aid and CPR - Level 1
Accomplishments
- Winner of quarterly performer for going and beyond to meet all benchmarks
- Top achiever nationally at Boston Pzza by selling paper hearts for children's foundation.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
SUPERVISOR/BARTENDER/TRAINER
BROWNS SOCIAL HOUSE( Corporate Training Centre )
06.2023 - 12.2023
Credit Cards Advisor
Royal Bank Of Canada, RBC
01.2023 - Current
SERVER
CACTUS CLUB CAFE
09.2021 - 01.2022
BARTENDER, TRAINER, SUPERVISOR
BOSTON PIZZA,(western Corporate Training Centre )
12.2020 - 09.2021
BARTENDER, SERVER, SUPERVISOR
BOSTON PIZZA(Eastern Corporate Training Centre)
12.2018 - 11.2020
Master of Science - ADMINISTRATIVE SCIENCES
Fairleigh Dickinson University
Bachelor of Science -
BFHUS
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