Madelynne Smith
Charlottetown,PE
Summary
Detail-oriented professional with a strong background in customer service and compliance. Known for effective time management and prioritization, ready to leverage expertise to enhance operational support and management efficiency.
Overview
9
9
years of professional experience
Work History
Supervisor
Brickhouse Kitchen & Bar
Charlottetown, Prince Edward Island
08.2023 - Current
- Ensure compliance with procedures, regulations, licensing requirements, and health and safety standards.
- Receive and address customer inquiries and complaints, redirecting matters for appropriate action when required.
- Support management through documentation, reporting, and operational coordination.
Bartender
Brickhouse Kitchen & Bar
Charlottetown, PE
09.2021 - Current
- Provide professional service in a licensed and regulated environment while adhering to provincial liquor legislation, establishment policies, and responsible service standards.
- Delivered exceptional customer service in a fast-paced bar environment.
- Handle cash and electronic transactions accurately and responsibly.
Receptionist
The TEN Spot
Charlottetown, Prince Edward Island
05.2018 - Current
- Perform front-desk reception duties, receiving telephone calls and visitors, and responding to inquiries in a professional manner.
- Review client information for completeness and accuracy, and maintain up-to-date electronic records.
- Process payments, issue receipts, balance transactions, and support daily financial reconciliation.
- Prepare correspondence and documentation while coordinating schedules for multiple staff members.
Supervisor
COWS Ice Cream
Charlottetown, Prince Edward Island
06.2017 - 07.2019
- Enforced health and safety standards to promote a safe work environment.
- Completed opening and closing procedures, balanced tills, prepared deposits, and maintained required documentation
Education
Associate of Science - Kinesiology
Holland College
Charlottetown, PE04-2020
Skills
- Data entry and record maintenance using Microsoft Office and scheduling software
- Time management and prioritization in fast-paced environments
- Strong verbal and written communication skills
- Customer service in high volume, public service settings
- Applies independent judgment and proactive decision-making while contributing effectively to team objectives
Timeline
Supervisor
Brickhouse Kitchen & Bar
08.2023 - Current
Bartender
Brickhouse Kitchen & Bar
09.2021 - Current
Receptionist
The TEN Spot
05.2018 - Current
Supervisor
COWS Ice Cream
06.2017 - 07.2019
Associate of Science - Kinesiology
Holland College