Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Neidia Espinola

Bradford,Canada

Summary

Dynamic customer service professional with over 10 years of experience in team management and conflict resolution, dedicated to optimizing operational efficiency and driving exceptional customer satisfaction. Expertise in guest services and issue resolution, ensuring memorable experiences for clients. Recognized for maintaining superior service quality during peak periods through proactive problem-solving and effective communication strategies. Aiming to leverage extensive skills in a leadership role to further enhance service excellence.

Overview

15
15
years of professional experience

Work History

Supervisor

Harvey’s Restaurant
Cookstown, Ontario
03.2020 - Current
  • Cultivated superior customer service capabilities.
  • Enhanced management capabilities through team leadership.
  • Handled inquiries while offering comprehensive product insights.
  • Addressed and rectified customer issues effectively.
  • Processed payments while maintaining accuracy with substantial cash handling.
  • Demonstrated strong teamwork and autonomy.
  • Cultivated proficiency across diverse software programs.
  • Facilitated skill development for franchisees and general managers.
  • Led hiring process and successfully onboarded new employees.
  • Managed development of weekly schedules.
  • Served as key holder reliably.

Customer Service Manager

Lowe’s Canada
09.2010 - 04.2021
  • Enhanced customer service capabilities.
  • Delivered consistent support to a team of 30 cashiers, fostering productivity.
  • Conducted employee training sessions on daily front end operations.
  • Offered administrative assistance to multiple sales teams across departments.
  • Addressed complaints efficiently and professionally.
  • Demonstrated resilience and professionalism in challenging environments.
  • Ensured accuracy in daily report maintenance.
  • Strengthened proficiency in computer operations.
  • Cultivated proficiency in managing schedules and deadlines.
  • Excelled in collaborative settings and autonomous tasks.
  • Demonstrated ability to manage various responsibilities concurrently.
  • Adept in managing time efficiently.
  • Operated and managed access to critical areas, ensuring security protocols.

Education

Bachelor of Arts - Business Management

Ryerson University
Toronto, Ontario
01.2009

Skills

Administrative & Office Software:

  • Microsoft Office Suite (Word, Excel, Outlook) – for reports, email communication, and record-keeping
  • Google Workspace (Docs, Sheets, Gmail, Calendar) – for scheduling and documentation
  • Data entry and record management

Point of Sale (POS) & Payment Processing:

  • Cash register operationand credit card processing software
  • Handling refunds and balancing transactions at shift end

Communication & Customer Support

  • Email and online chat platforms for guest inquiries

References

Available upon request

Timeline

Supervisor

Harvey’s Restaurant
03.2020 - Current

Customer Service Manager

Lowe’s Canada
09.2010 - 04.2021

Bachelor of Arts - Business Management

Ryerson University

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Neidia Espinola