Madelyn Cook
Mono,ON
Summary
Energetic and personable professional with over 10 years of customer-facing experience across hospitality, retail, and leadership roles. Known for exceeding sales goals, upselling high-value products, and creating positive client experiences. Recognized as a fast learner, problem solver, and team motivator, with proven success in fast-paced, high-pressure environments.
Overview
8
8
years of professional experience
Work History
Kinesiologist
Sport Medic Physiotherapy Clinic
Orangeville, Ontario
03.2025 - Current
- Conduct client assessments, and create individualized exercise programs to support rehabilitation goals.
- Collaborated with healthcare professionals to coordinate patient care strategies.
- Build rapport with clients, improving retention, and encouraging additional services.
Retail Staff
American Eagle
Waterloo, Canada
09.2023 - 02.2025
- Provided personalized customer service and styling; improved conversion rates.
- Selected for inventory and special projects due to organizational skills.
Server
Bigwin Island Golf Course
Lake of Bays, Canada
05.2024 - 10.2024
- Delivered fine dining service at a private club, consistently exceeding members' expectations.
- Upsold premium items and wine pairings; awarded Rookie of the Year for exceptional service.
- Managed weddings and events, balancing multiple tables in a fast-paced setting.
Barista
Starbucks
Mono, Canada
05.2019 - 09.2022
- Led new product launches and store presentation efforts.
- Promoted to Barista Trainer; recognized with 'Partner of the Quarter'.
- Built lasting customer relationships and exceeded satisfaction metrics.
Owner/Operator
Student Gofers
Mono, Canada
04.2017 - 09.2018
- Founded a summer service business; managed marketing, operations, and customer service.
- Earned government grant funding and developed a steady referral base.
Education
Bachelor of Kinesiology and Physical Education -
Wilfrid Laurier University
06-2024
High School Diploma -
Orangeville District Secondary School
06-2018
Skills
- Sales support and goal orientation
- Customer service and relationship building
- Team leadership and training
- Technical aptitude and product knowledge
- Event coordination and client experience
- Problem solving and conflict resolution
- Time management and multitasking
- Initiative and learning agility
Volunteer Experience
- Sun Life Centre for Healthy Communities, 2022-01-01, 2023-01-01, Waterloo, ON, Working with young children in physical therapy programs.
- S.O.S Physiotherapy Clinic, 2024-01-01, Waterloo, ON, Volunteer at a physiotherapy clinic.
- The Armoury Sports Medicine Clinic, 2024-01-01, Waterloo, ON, Volunteer at a physiotherapy clinic.
Timeline
Kinesiologist
Sport Medic Physiotherapy Clinic
03.2025 - Current
Server
Bigwin Island Golf Course
05.2024 - 10.2024
Retail Staff
American Eagle
09.2023 - 02.2025
Barista
Starbucks
05.2019 - 09.2022
Owner/Operator
Student Gofers
04.2017 - 09.2018
Bachelor of Kinesiology and Physical Education -
Wilfrid Laurier University
High School Diploma -
Orangeville District Secondary School
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