Madeline Ouellette
LaSalle,ON
Summary
A driven and enthusiastic individual looking for work opportunities. Known for having an exceptionally strong work ethic and a persistent desire to learn.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wine Specialist
Grape Expectations
05.2023 - 12.2024
- Made wine, managed and oversaw bookings, bottling sessions and cleaning.
- Contributed to store merchandising efforts by creating eye-catching wine displays that showcased featured selections and promotions.
- Assisted management in setting sales goals, tracking progress, and implementing strategies to achieve targets consistently.
- Developed a successful social media presence, showcasing new arrivals, highlighting staff picks, and sharing educational content that engaged followers and increased foot traffic to the store.
Catering Bartender
Shine
06.2023 - 04.2024
- Contributed to repeat business through exceptional interpersonal skills and memorable customer interactions.
- Coordinated with venue staff on logistics such as set-up/break-down times, load-in procedures, and bar placement.
- Streamlined beverage service by setting up portable bars and equipment at off-site locations.
- Promoted a positive work environment by fostering teamwork among catering staff members during high-pressure situations.
- Collaborated with catering team to deliver outstanding service at various events, including weddings, corporate functions, and private parties.
- Handled cash transactions accurately while processing payments for individual drinks or running tabs during events.
- Prepared non-alcoholic beverage options for underage or non-drinking guests, accommodating all attendee preferences.
- Ensured compliance with local health codes, keeping bar area sanitized consistently throughout the event duration.
Frozen Yogurt Shop Worker
Yophoria
05.2022 - 10.2022
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
Drive-Thru Cashier
Harvey’s and Swiss Chalet
06.2021 - 05.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
Historical Interpreter
Fort Malden National Historic Site
06.2021 - 09.2021
- Fostered a positive learning atmosphere by encouraging visitors to ask questions during interpretive programs.
- Collaborated with fellow interpreters, sharing knowledge and expertise to improve overall performance and visitor satisfaction.
- Enhanced visitor experience by creating engaging and informative historical presentations.
- Ensured accurate representation of history through strict adherence to approved scripts during performances.
- Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
Education
Diploma - Child And Youth Care
Saint Clair College
Windsor10-2025
High School Diploma -
E.J Lajeunesse
Windsor, ON06-2022
Skills
- CYC Placement at Queen Victoria Elementary School, 2025
- Individual ISM with two students through Big Brothers Big Sisters 2023-present
- CYC Placement with agency Big Brother Big Sisters 2023-2024
- CYC Placement at École Élémentaire Catholique Pavillon des Jeunes, 2023
- CYC Placement at École Élémentaire Catholique Saint-Jean-Baptiste, 2023
- Leadership Camp counselor, for students, 2019
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Smart Serve & Food Handlers Certifications
- First aid and CPR Certifications
- Certificate : Counterfeit, Detection and fraud prevention June 24 2021
- Certified in oral communication skills By: La Cité University 2021
Timeline
Catering Bartender
Shine
06.2023 - 04.2024
Wine Specialist
Grape Expectations
05.2023 - 12.2024
Frozen Yogurt Shop Worker
Yophoria
05.2022 - 10.2022
Drive-Thru Cashier
Harvey’s and Swiss Chalet
06.2021 - 05.2022
Historical Interpreter
Fort Malden National Historic Site
06.2021 - 09.2021
Diploma - Child And Youth Care
Saint Clair College
High School Diploma -
E.J Lajeunesse
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