Madeleine Spears
San Diego,CA
Overview
3
3
years of professional experience
Work History
Legislative Intern
The Office Of Supervisor Joel Anderson
2023.11 - 2024.03
- Developed an understanding of state government processes while working closely alongside legislative staff members.
- Organized events for community outreach, fostering positive relationships between elected officials and the public.
- Delivered exceptional service to hundreds of constituents by promptly addressing concerns and providing relevant resources or assistance.
- Maintained confidentiality regarding sensitive information encountered throughout daily work responsibilities.
- Updated databases to ensure constituent information was accurate.
- Assisted other office administrators by answering phones, returning email messages, and creating distribution lists.
Shift Leader
Dunkin' Donuts
2021.02 - 2022.08
- Trained new employees and delegated tasks and responsibilities to up to 8 crew members daily.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided leadership to boost performance and help team members achieve personal goals in the workplace.
Education
Bachelor of Science - Criminal Justice, Minor in Sociology
San Diego State University
San Diego, CA05.2024
High School Diploma -
Smoky Hill High School
Aurora, CO05.2020
Skills
- Verbal and Written Communication
- Telephone Etiquette
- Regulatory Research
- Data Entry
- Safety Processes
- Money Transfers
- Microsoft Excel
- Microsoft Teams
- Policy and Procedure Enforcement
- Customer Service Management
Timeline
Legislative Intern
The Office Of Supervisor Joel Anderson
2023.11 - 2024.03
Shift Leader
Dunkin' Donuts
2021.02 - 2022.08
Bachelor of Science - Criminal Justice, Minor in Sociology
San Diego State University
High School Diploma -
Smoky Hill High School
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