MADELEINE OLIVER

Dynamic hospitality professional with extensive experience at St Catherine's College, University of Oxford. Proven track record in guest service and staff training, ensuring compliance with health and safety standards. Adept at fostering clear communication and teamwork, delivering exceptional experiences in fast-paced environments. Recognized for enhancing operational efficiency and customer satisfaction.

• Bar Manager, St Catherine's College, University of Oxford, UK, 06/01/23, 09/01/24, Worked on the floor to ensure smooth daily service and positive guest experience, Supervised, trained, and supported staff, providing clear guidance and feedback, Maintained cleanliness, organisation, and safe operation of bar areas and equipment, Ensured compliance with health, safety, and licensing requirements, Managed cash handling, stock control, and opening and closing procedures
• Festival Bar Staff, Reading Festival and Victorious Festival, UK, Seasonal, Seasonal, Delivered fast, friendly service to large volumes of guests in high-pressure settings, Used radios and clear communication to coordinate with team members, Maintained service area cleanliness during continuous service, Followed strict health, safety, and crowd management procedures
• Wedding and Event Service Staff, Best Western Hotel, Portsmouth, UK, 03/01/19, 03/01/20, Provided attentive table and bar service at weddings and formal events, Assisted with setup, clearing, and resetting dining areas, Supported smooth event delivery with supervisors and kitchen teams