KANU GOPAL
Fredericton,Canada
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Guest Service Supervisor
Lincoln Inn
Fredericton, NB
09.2023 - Current
- Managed hotel operations, ensuring seamless guest services and efficient staff coordination
- Administered inventory processes, guaranteeing timely equipment maintenance and supply availability
- Championed process improvements, enhancing overall guest experience
- Resolved customer issues strategically, maintaining high satisfaction rates
- Trained new staff, fostering a collaborative environment and elevating service standards.
Guest Service Supervisor
Hotel Haryana
01.2019 - 09.2023
- Supervised hotel operations, ensuring customer satisfaction and smooth workflow
- Coordinated with various departments, establishing efficient work schedules and procedures
- Resolved work-related problems, fostering a positive work environment
- Managed maintenance and repair of computer systems and equipment, ensuring seamless operations.
Assistant Professor
GNA University
07.2017 - 05.2018
- Delivered comprehensive instruction in C++, SEO, and Operating Systems to Graduate and Post-Graduate students
- Devised and implemented effective learning strategies to enhance students' understanding
- Maintained meticulous records of student performance and progress
- Innovatively prepared and administered examinations and assignments
- Contributed to curriculum development by preparing timetables for fellow professors.
Assistant Professor
College of Engineering & Management
08.2009 - 10.2016
- Led the department for 2 years, demonstrating strong leadership and management skills
- Administered and graded examinations, ensuring fair and accurate assessment of student performance
- Delivered lectures on complex Computer subjects, fostering a collaborative and enthusiastic learning environment
- Maintained comprehensive student records, supporting their academic progress and personal growth
- Managed faculty timetables, optimizing resource allocation and efficiency.
Finance Executive
Bharti AXA Life Insurance Company
Jalandhar, India
08.2008 - 07.2009
- Implemented financial systems that increased efficiency in reporting, budgeting, and analysis tasks.
- Enhanced company cash flow with diligent accounts receivable management and timely collections.
- Increased revenue by identifying and implementing cost-saving measures in financial processes.
Education
Master of Computer Science Engineering -
NIT Jalandhar
Jalandhar, Punjab01.2016
Bachelor of Computer Science Engineering -
CEM Kapurthala
01.2008
Diploma in Computer Science -
SBCMS Polytechnic
Mukerian, Punjab01.2005
Skills
Guest Service Supervision
Coordination Scheduling
Training Teaching
Curriculum Development
Time Management
Guest Relations
Personal Information
Title: ADMINISTRATIVE/GUEST SERVICE SUPERVISOR/CUSTOMER SUPPORT SUPERVISOR
Languages
English
Professional Working
Timeline
Guest Service Supervisor
Lincoln Inn
09.2023 - Current
Guest Service Supervisor
Hotel Haryana
01.2019 - 09.2023
Assistant Professor
GNA University
07.2017 - 05.2018
Assistant Professor
College of Engineering & Management
08.2009 - 10.2016
Finance Executive
Bharti AXA Life Insurance Company
08.2008 - 07.2009
Master of Computer Science Engineering -
NIT Jalandhar
Bachelor of Computer Science Engineering -
CEM Kapurthala
Diploma in Computer Science -
SBCMS Polytechnic