Madeleine Norris
Travis AFB
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Child Development Clerk
USAF 60 FSS/ Child Development Center 2
11.2023 - Current
- Monitor customer flow at main entrance and front reception area. Assist internal and external customers and visitors by providing directions. Observe security protocols by ensuring visitors signed in and were escorted as required by AFI 34-144 and other regulations. Greet families and customers courteously while addressing general inquiries. Provide accurate information in a tactful and articulate manner, directing individuals to the appropriate administrator. Answer telephone calls promptly and courteously, accurately taking messages and delivering them in a timely manner. Maintain established files weekly. Receive messages from staff and delivered them to parents, directors, and supervisors promptly. Contact parents of children who had not arrived by 9:00 AM daily, documenting the conversation in the information log.
- Utilize various office automation software to create and manage documents and reports for child and youth services, including maintaining records for children, facility files, work orders, enrollment information, and family data. Process and transmit messages and documents in a timely manner, achieving no more than one late submission per month. Maintain accurate data in electronic files and regularly used child care enrollment software to track children's records and payments. Conducted quarterly reviews of children's files in April, July, October, and January, and more frequently as directed by program leadership to support compliance with AFI 34-144 file maintenance plans, immunizations, and enrollment records.
- Follow cash handling policies and internal controls for collections, performing accurate calculations for fee adjustments. Prepared daily cashier reports and attendance records, ensuring accuracy with minimal discrepancies.
- Monitor reception and office areas to maintain proper functionality of office equipment and CCTV systems. Conduct daily inspections of office equipment and CCTV monitors, reporting malfunctions to the director within 24 hours. Track malfunctions until repairs were completed.
- Facilitate teamwork and collaboration by treating internal and external customers with respect. Create an environment of trust through confidentiality maintenance. Support NAEYC accreditation and AF certification quality standards by communicating effectively with colleagues, families, and children. Address co-worker concerns confidentially and respectfully to resolve conflicts at the lowest level.
Child and Youth Program Assistant
USAF 60 FSS/Child Development Center 2
05.2022 - 11.2023
- Assisted in planning and implementing engaging activities for children and youth.
- Supported staff in maintaining a safe and nurturing environment for program participants.
- Coordinated schedules and logistics for events, enhancing overall program efficiency.
- Monitored participant progress, providing feedback to ensure developmental goals were met.
- Trained new staff on protocols and best practices, fostering team collaboration.
- Collaborated with families to address concerns, promoting positive relationships within the community.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
Education
High School Diploma -
New Philadelphia High School
New Philadelphia, OH05-2016
Skills
Data Entry and Record Keeping
File and Records Management
Scheduling and Calendar Management
Supply Requisition
Customer Service
Verbal and Written Communication
Telephone Etiquette
Confidentiality and Discretion
Teamwork and Collaboration
Problem Solving
Languages
English
Native or Bilingual
Timeline
Child Development Clerk
USAF 60 FSS/ Child Development Center 2
11.2023 - Current
Child and Youth Program Assistant
USAF 60 FSS/Child Development Center 2
05.2022 - 11.2023
High School Diploma -
New Philadelphia High School