Madeleine Norris
Travis AFB
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
14
14
years of professional experience
Work History
Child Development Clerk
USAF 60 FSS/ Child Development Center 2
Travis AFB, CA
11.2023 - Current
- Monitored customer flow at main entrance and front reception area. Assisted internal and external customers and visitors by providing directions. Observed security protocols by ensuring visitors signed in and were escorted as required by AFI 34-144 and other regulations. Greeted families and customers courteously while addressing general inquiries. Provided accurate information in a tactful and articulate manner, directing individuals to the appropriate administrator as needed. Answered telephone calls promptly and courteously, accurately taking messages and delivering them in a timely manner with minimal exceptions. Maintained established bulletin files weekly. Received messages from staff and delivered them to parents, directors, and supervisors within 15 minutes of receipt. Contacted parents of children who had not arrived by 9:00 AM daily, documenting the conversation in the information log with date, time, name of the notified person, and a brief note of the discussion.
- Utilized various office automation software to create and manage documents and reports for child and youth services, including maintaining records for children, facility files, work orders, enrollment information, and family data. Processed and transmitted messages and documents in a timely manner, achieving no more than one late submission per month. Maintained accurate data in electronic files and regularly used child care enrollment software to track children's records and payments. Conducted quarterly reviews of children's files in April, July, October, and January, and more frequently as directed by program leadership to support compliance with AFI 34-144 file maintenance plans, immunizations, and enrollment records.
- Followed cash handling policies and internal controls for collections, performing accurate calculations for fee adjustments. Provided receipts and reports to parents for payment tracking and tax purposes. Prepared daily cashier reports and attendance records, ensuring accuracy with minimal discrepancies. Maintained organized files and addressed deficiencies within five working days of notification.
- Monitored reception and office areas to maintain proper functionality of office equipment and CCTV systems. Conducted daily inspections of office equipment and CCTV monitors, reporting malfunctions to the director or designee within 24 hours. Tracked malfunctions until repairs were completed.
- Facilitated teamwork and collaboration by treating internal and external customers with respect. Created an environment of trust through confidentiality maintenance. Supported NAEYC accreditation and AF certification quality standards by communicating effectively with colleagues, families, and children. Addressed co-worker concerns confidentially and respectfully to resolve conflicts at the lowest level. Elevated workplace conflicts impacting harmony to the director in a timely manner.
Child and Youth Program Assistant
USAF 60 FSS/Child Development Center 2
Travis AFB, CA
05.2022 - 11.2023
- Assisted in planning and implementing engaging activities for children and youth.
- Supported staff in maintaining a safe and nurturing environment for program participants.
- Coordinated schedules and logistics for events, enhancing overall program efficiency.
- Monitored participant progress, providing feedback to ensure developmental goals were met.
- Trained new staff on protocols and best practices, fostering team collaboration.
- Collaborated with families to address concerns, promoting positive relationships within the community.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
Sales Associate
Ashley Furniture Homestore
Clovis, NM
01.2019 - 01.2020
- Assisted customers in selecting furniture, enhancing overall shopping experience.
- Conducted product demonstrations to highlight features and benefits effectively.
- Managed inventory levels, ensuring stock availability for customer needs.
- Collaborated with team members to maintain store presentation and organization standards.
- Developed product knowledge through ongoing training sessions and self-study initiatives.
- Participated in merchandising efforts to create appealing displays that attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Hostess/Banquet Server
Dutch Valley Restaurant
Sugarcreek, OH
11.2016 - 10.2018
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen and waitstaff to facilitate smooth dining experiences.
- Addressed guest inquiries and concerns, enhancing customer satisfaction levels.
- Trained new staff on hosting procedures and customer service standards.
- Assisted in special event planning, contributing to successful gatherings and celebrations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Sandwich Artist
SUBWAY®Restaurants
New Philadelphia, OH
06.2012 - 11.2016
- Crafted customized sandwiches according to customer preferences and dietary restrictions.
- Maintained cleanliness and organization of workstations to adhere to food safety standards.
- Trained new staff on sandwich preparation techniques and customer service protocols.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Monitored food quality and freshness, ensuring compliance with health regulations.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Associate of Arts - Interior Design
Rocky Mountain College of Art And Design
Colorado Springs, COHigh School Diploma -
New Philadelphia High School
New Philadelphia, OH05-2016
High School Diploma -
New Philadelphia High School
New Philadelphia, OH05-2016
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Filing systems
- Database entry
- File maintenance
- Confidentiality
- Verbal and writing communication
- Peer relationships
- Multitasking Abilities
- Organizational skills
- Customer service
Languages
English
Native or Bilingual
Timeline
Child Development Clerk
USAF 60 FSS/ Child Development Center 2
11.2023 - Current
Child and Youth Program Assistant
USAF 60 FSS/Child Development Center 2
05.2022 - 11.2023
Sales Associate
Ashley Furniture Homestore
01.2019 - 01.2020
Hostess/Banquet Server
Dutch Valley Restaurant
11.2016 - 10.2018
Sandwich Artist
SUBWAY®Restaurants
06.2012 - 11.2016
Associate of Arts - Interior Design
Rocky Mountain College of Art And Design
High School Diploma -
New Philadelphia High School
High School Diploma -
New Philadelphia High School