Maddison Dietrich
Kitchener,Canada
Summary
Post-secondary graduate seeking a position which utilizes ones academic background as well as strong stance on equality, equity and justice and which helps to perform meaningful work which supports ones community and the members which reside there.
Overview
9
9
years of professional experience
Work History
Cashier
Save A Lot Grocery Outlet
07.2022 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
Cashier Team Lead
Tim Hortons
10.2014 - 01.2019
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Led cashiers and associates in providing thoughtful customer service.
Education
Bachelor of Arts - Global Studies And Women & Gender Studies
Wilfrid Laurier University
Waterloo, ON11.2021
Skills
- Completed numerous courses within Global Studies, Anthropology, and Women & Gender Studies which focused on anti-oppression and anti-racism
- Written reports and presented projects focusing on anti-oppression and the importance of intersectionality
- Completed college courses relating to Microsoft Office use (specifically Microsoft Word and Microsoft Excel)
- Over seven yeas experience in customer service and guaranteeing customer satisfaction
- Experience serving the community through volunteering within the secondary school board as well as with local athletic clubs and teams
Timeline
Cashier
Save A Lot Grocery Outlet
07.2022 - Current
Cashier Team Lead
Tim Hortons
10.2014 - 01.2019
Bachelor of Arts - Global Studies And Women & Gender Studies
Wilfrid Laurier University
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