Monitor the Prairies and Pacific generic inbox. Process any inquiries related to assigned portfolio.
Prioritize new Injury on Duty (WCB) claims.
Complete regular reviews of active cases to track the status. and guide client managers with their responsibilities.
Create BF's to assist timely reviews and updates from external partners and internal partners.
Administrative Assistant
Correctional Service Canada
Ottawa, ON
01.2024 - 06.2024
Organized travel logistics, including booking flights, and accommodations and creating itineraries for the Heads of Corrections Subcommittee on Employee Wellness.
Swiftly adapted to dynamic responsibilities, focusing on managing Access to Information requests, scheduling appointments, meetings and coordinating events on behalf of my director and drafting and proofreading documents prior to sending for approval.
Arranging and preparing materials for meetings, taking minutes and ensuring the necessary resources are available.
In the process of creating a "Wellness Team" handbook, serving as a crucial resource for employees to use if a workplace incident related to wellness and employee well-being occurs.
Managing and prioritizing tasks, often handling multiple responsibilities simultaneously.
Assisting with projects by coordinating tasks, tracking progress, and ensuring deadlines are met.
Bear Builder and Party Leader
Build-A-Bear Workshop
Ottawa, ON
08.2016 - 02.2024
Party leader – Led celebrations of parties ranging from 10-70 individuals, varying in age.
Bear Builder- helped customers build their bears.
Used the stuffer machinery safely and according to the manufacturer
Student Project Officer
Correctional Service Canada
Ottawa, ON
07.2022 - 01.2024
Student co-lead for GC Workplace implementation for the National Capital Region, helping people adapt to change by presenting information to over 200 employees on Paper-Lite in support of GC Workplace, writing PowerPoints, infographics and communication posters to share information related to GC Workplace and organizing a Town hall and Information Sessions for GC Workplace.
Student co-lead for the planning and organization of the annual Government of Canada Workplace Charitable Campaign.
Coordinator for Access to Information and Privacy Requests, determining tasks and deadlines, as well as coordinating input.
Supported the Briefing Coordinator for the Assistant Commissioner - Human Resources Management.
Supported as a scheduling assistant for the Assistant Commissioner – Human Resources Management.
Assisted in the migration of files and documents to GC Docs.
Student Safety Patroller
Carleton University
Ottawa
09.2021 - 03.2023
Work alongside special constables.
Observe and report any suspicious/criminal activity observed on patrol.
Patrol all campus buildings as a visible deterrent and community resource.
Assist as directed during critical incidents, at the Shift Manager's discretion.
Complete required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Effectively addressed and resolved customer complaints and concerns, maintaining a high level of guest satisfaction and loyalty.
Ensured the restaurant met its goals and objectives.
Coordinated front-of-house staff, including hosts/hostesses, servers, and bartenders.
Efficiently managed seating arrangements and guest flow.
Stepped in to manage the restaurant in the absence of the general manager.
Assisted in training new servers in menu knowledge, service procedures, and guest interaction.
Adapted to fast-paced and high-pressure environments, ensuring smooth service during busy shifts.
Education
Bachelor of Social Work Honours -
Carleton University
Ottawa, ON
12-2023
Bachelor of Arts - Forensic Psychology
Carleton University
Ottawa, ON
05-2022
University of Birmingham
Birmingham, UK
01-2019
High School Diploma -
John McCrae Secondary School
Nepean, ON
06-2017
Skills
Communication and Interpersonal Skills
Excellent written communication skills as demonstrated by writing, for example:an Honours thesis, as well as numerous papers and assignments throughout my academic career
high-quality incident reports with Carleton Campus Safety Services
PowerPoints, infographics and communication posters for a wide audience of federal public servants
Excellent oral communications skills as demonstrated by the ability to, for example: enforce Carleton Campus rules in a manner that defuses and de-escalates situations involving students, employees and contractors
Specialized Skills and Knowledge:
Understanding of theories and principles related to Social Work, Forensic Psychology and Sociology including development, behaviour, family structure, recidivism, social norms and influence on behaviour
Knowledge and ability to conduct a comprehensive assessment of a client and develop an intervention plan
Understanding of racism, discrimination, oppression, inequity, and inequality and how these themes are influenced by neoliberalism, colonialism, and capitalism
Knowledge of the key elements to organize and develop a community event that addresses a social justice issue
Knowledge and ability to use and interpret data using risk assessment tools such as the Sentinel Event Assessment Protocol (SEAP) and the Dynamic Risk Assessment of Offender Re-Entry (DRAOR)
Present information to a large number audience with the purpose of obtaining support such as GC Workplace
Organizational Skills
Ability to collaborate and work with team members both in the public sector (Correctional Services Canada), the private sector (Lone Star) and the academic arena (Student Safety Patrol, Link Crew Leader)
Ability to organize and set priorities, ensuring tasks are completed and objectives attained, for example, completion of an Honours Degree with Distinction while working part-time
Ability to lead and mentor as demonstrated by being selected as a Coach with Lone Star and Link Crew Leader
Analytical/Interpretation Skills
Strong analytical skills as demonstrated by, for example: analyzing complex data such as Justice-Involved Persons (JIP) case files in order to write my Honours thesis
Computer/Technical Skills
Ability to use and work effectively with: Microsoft suite of software products including Word, Excel, Powerpoint and Teams
ccmMercury, a software used to track data such as correspondence IBM SPSS Statistics software used to collect and analyze data
Ability to conduct research through Internet searches, for example, researching peer-reviewed studies during my undergraduate years
Summary of Qualification
Extensive experience in:
Working in a high-volume and high-pressure environment.
Providing client service to diverse populations.
Utilizing word processing, spreadsheet, and email software, including Microsoft Word, Excel, and Outlook.
Generating reports derived from telephone conversations.
Gathering, evaluating, and distributing information.
Registered Social Worker
Recognized and permitted by the Ontario College of Social Workers and Social Service Workers to practice in Ontario. Practice may include direct or indirect, clinical or non-clinical care or services.
Language Profile
C-C-B
Possess a French Immersion Certificate.
Security Clearance
Reliability security clearance
Certification
Naloxone Training Certified
Initiative to Address Human Trafficking
Identify Theft Victim Assistance
Introduction to Incident Management System
Being Trauma Aware
R.E.B.T Training
Understanding Human Rights Training (AODA Edition)