Maddisen Arviso
Modesto
Summary
Customer-focused retail leader with experience in store operations, team leadership, customer service, inventory management, and event operations. Proven ability to coach employees, drive sales, resolve customer concerns, and maintain efficient daily operations in fast-paced environments. Recognized for strong communication, organization, and leadership skills with a commitment to creating exceptional customer experiences and achieving business goals.
Overview
5
5
years of professional experience
Work History
Acting Store Manager
Carter's
Modesto, CA
05.2026 - Current
- Trained and mentored staff to enhance customer service skills
- Managed inventory levels and organized stockroom for efficiency
- Implemented visual merchandising strategies to optimize product displays
- Lead daily store operations in the Store Manager’s absence while maintaining company standards.
- Supervise, coach, and motivate associates to achieve sales and customer service goals.
- Create staff schedules, assign daily responsibilities, and monitor team performance.
- Drive sales through product knowledge, customer engagement, and effective merchandising.
- Monitor store performance and key metrics to support business objectives.
- Manage opening and closing procedures, cash handling, deposits, and register accountability.
- Oversee inventory accuracy, shipment processing, stock replenishment, and merchandise presentation.
- Resolve customer concerns professionally to strengthen customer loyalty.
- Assist with hiring, onboarding, and training new team members.
- Ensure compliance with company policies, safety standards, and loss prevention procedures.
Sales Associate
Carter's
Modesto, CA
09.2024 - Current
- Delivered outstanding customer service by assisting customers with product selection and recommendations.
- Processed transactions accurately using cash and POS systems.
- Consistently supported sales goals through suggestive selling and product knowledge.
- Maintained organized merchandise displays and sales floor presentation.
- Assisted with inventory, shipment processing, and stock replenishment.
- Supported opening and closing procedures while maintaining a clean, safe shopping environment.
Venue Manager
The Century
Modesto, CA
02.2025 - 05.2026
- Managed daily operations of a high-volume event venue while delivering exceptional customer service.
- Supervised, trained, and scheduled staff to maintain efficient operations.
- Coordinated vendors, clients, and event logistics to ensure successful event execution.
- Managed inventory, supplies, and operational resources.
- Resolved customer concerns while maintaining professionalism and attention to detail.
- Assisted with bookings, client consultations, and business operations.
Banquet Server
The Century
Modesto, CA
07.2021 - 12.2023
- Delivered exceptional service during weddings, proms, birthday parties, and private events.
- Prepared event spaces through setup and breakdown while maintaining presentation standards.
- Served food and beverages efficiently in a fast-paced environment.
- Collaborated with staff to ensure smooth event operations.
- Maintained food safety and sanitation standards.
- Built positive guest relationships through attentive and professional service.
Education
No Degree - Computer And Information Systems
Modesto Junior College
Modesto, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Retail Operations
- Team Leadership & Coaching
- Customer Service Excellence
- Sales & Goal Achievement
- Cash Handling & POS Systems
- Inventory Management
- Visual Merchandising
- Scheduling & Delegation
- Conflict Resolution
- Staff Training & Development
- Time Management
- Problem Solving
Timeline
Acting Store Manager
Carter's
05.2026 - Current
Venue Manager
The Century
02.2025 - 05.2026
Sales Associate
Carter's
09.2024 - Current
Banquet Server
The Century
07.2021 - 12.2023
No Degree - Computer And Information Systems
Modesto Junior College