Sherry Kettle
Newmarket,ON
Summary
Proven leader with extensive experience in retail management, notably at Lindt Chocolate Shop, where I spearheaded operations to enhance customer satisfaction and streamline inventory control. Skilled in problem-solving and customer relations, I successfully mentored staff, reducing cash discrepancies by over 30%, and fostered a positive, results-driven work environment.
Overview
6
6
years of professional experience
Work History
Acting Store Manager
Lindt Chocolate Shop
2023.06 - 2024.07
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Lindt Chocolate Shop
2019.08 - 2023.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cash Manager
Canadian Tire
2018.01 - 2019.08
- Enhanced cash flow by implementing efficient cash management processes and procedures.
- Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
- Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
- Managed daily cash positions, ensuring adequate liquidity for operational needs while maximizing returns on idle funds.
Education
High School Diploma -
St James High School
NewfoundlandSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Languages
English
Full Professional
Timeline
Acting Store Manager
Lindt Chocolate Shop
2023.06 - 2024.07
Assistant Manager
Lindt Chocolate Shop
2019.08 - 2023.06
Cash Manager
Canadian Tire
2018.01 - 2019.08
High School Diploma -
St James High School
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