Madavi Wijekoon
Ottawa,Canada
Summary
Experienced pharmacy assistant with a 12-year proven track record in effectively managing pharmacy administration and delivering exceptional customer service. Seeking an administration assistant position to leverage detail-oriented talents and adaptable personality in meeting unique company needs. Committed to maintaining high accuracy and efficiency in all tasks, while consistently providing top-notch support to customers and colleagues.
Overview
17
17
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
01.2012 - Current
- Oversaw inventory management and maintained detailed records for the pharmaceutical product line.
- Served as a reliable point of contact for customers, assisting with inquiries, handling prescription pick-ups and facilitating drop-offs.
- Maintained accurate and secure patient records by entering client information into the database.
- Accurately inputted new prescriptions and repeat prescription orders.
- Proficient in preparing medication labels and accurately packaging various forms of medication including oral solutions, ointments, and creams.
- Utilized operating systems including Health Watch, Delta, Kroll, and Covaxon.
- Effectively handled and resolved third-party billing disputes.
- Provided prompt and efficient response to telephone calls and emails, effectively managing electronic communication.
- Directed patients to the Pharmacist for medical concerns and questions.
- Performed various administrative tasks to facilitate smooth operation of Flu, COVID-19, and travel vaccination clinics, such as scheduling appointments, handling paperwork, and organizing records.
- Scheduled and managed patient appointments for vaccines, minor ailments, and medication reviews.
- Oversaw daily delivery operations, client invoicing, payment processing, and receipt preparation.
- Implemented and maintained efficient electronic and paper filing systems.
Coordinator Assistant - Research Programs
Royal Institute of Technology
01.2010 - 12.2010
- Scheduled appointments with staff and students
- Managed office supply inventory and procurement
- Handled incoming calls and emails promptly and accurately.
Teacher - Biology and Chemistry
British International School
09.2008 - 11.2009
Customer Service Agent
Convergys - American Telephone and Telegraph
02.2008 - 08.2008
- Assisted with customer billing issues and provided technical troubleshooting support.
Education
Certificate in General Office Administration -
Algonquin College
Ottawa, ON12.2024
Certificate in Nursing Unit Clerk -
Algonquin College
12.2015
Diploma in Strategic Management -
American College of Higher Education of Sri Lanka
12.2009
General Bachelor of Science with a minor in Chemistry -
University of Ottawa
04.2008
Skills
- Positive, punctual, and self-starting with an aptitude for learning new skills quickly
- Mastered in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software
- Exceptional verbal and written communication skills in English and manageable in French
- Basic Medical knowledge in Medical Terminology, Pharmacology, medical conditions and medication management
- Excelled in maintaining confidentiality and managing sensitive information
- Ability to work independently and as a team in an efficient work environment
- Exceptional attention to detail and ability to work under pressure
Page
2
References
Available Upon Request
Languages
English
Full Professional
Timeline
Pharmacy Assistant
Shoppers Drug Mart
01.2012 - Current
Coordinator Assistant - Research Programs
Royal Institute of Technology
01.2010 - 12.2010
Teacher - Biology and Chemistry
British International School
09.2008 - 11.2009
Customer Service Agent
Convergys - American Telephone and Telegraph
02.2008 - 08.2008
Certificate in General Office Administration -
Algonquin College
Certificate in Nursing Unit Clerk -
Algonquin College
Diploma in Strategic Management -
American College of Higher Education of Sri Lanka
General Bachelor of Science with a minor in Chemistry -
University of Ottawa
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