Djonna Flor D. Tassiat
Lindsay,Ontario
Summary
4 Years of experience in the management and customer service-related industry. Practiced in multi-tasking with heavy workloads under high -pressure situations. Motivated, Hardworking and Reliable Professional highly driven not just to meet but also exceed goals. Willing to learn and explore innovative ideas and knowledge through trainings and certifications to obtain a career growth. Has a strong communication skill, consistently providing exceptional customer service. Has a G Driver’s License. Holds a Food Handler’s Certificate. Permanent Resident in Canada.
Overview
4
4
years of professional experience
Work History
Pharmacy Assistant
Metro
10.2022 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
Assistant Store Manager
Tim Hortons
07.2021 - Current
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Seasonal Sales Associate
LCBO
04.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Food Service Supervisor
Tim Hortons
10.2019 - 07.2021
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
Bachelor of Science - Hotel and Restaurant Management
De La Salle Araneta University
Malabon City Philippines03.2014
Skills
- SKILLS AND EXPERIENCE
- Leadership and Management
- Set positive tone and strong work ethic, leading by example
- Assists store manager in planning and executing all sales and marketing promotions effectively and efficiently
- Experienced with training people in all skill levels
- Problem Solving and Organization
- Proven history of learning quickly and efficient in multi-tasking
- Experienced in working successfully in compound workload without direct supervision
- Maintains healthy and safe work environment by following all in store policies
- Communication and People Skills
- Able to maintain and build good customer relationships and enhance customer retention
- Proven team player who works well alone or as part of group
Timeline
Pharmacy Assistant
Metro
10.2022 - Current
Seasonal Sales Associate
LCBO
04.2022 - 09.2022
Assistant Store Manager
Tim Hortons
07.2021 - Current
Food Service Supervisor
Tim Hortons
10.2019 - 07.2021
Bachelor of Science - Hotel and Restaurant Management
De La Salle Araneta University
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