Macy Bernard
Toronto
Summary
Strong communicator, dependable and inclusive candidate who powerfully manages multiple priorities with an eager willingness to grow. Confident in building relationships and informed risk-taking. Known for flawless execution, an unwavering positive attitude and an uncompromising work ethic.
Overview
5
5
years of professional experience
Work History
Shift Leader/Bartender
Local Public Eatery
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Cultivated warm relationships with regular customers.
Full Time Nanny
Child Care
06.2022 - Current
- Provides a fun and safe environment to many local families in the neighborhood
- Developed strong communication skills by interacting with parents and developing relationships with families.
- Confidently communicates and engages with children of all ages
Educator
Lululemon Athletica
03.2022 - 08.2022
- Interact with guests to ensure a great guest experience in a manner that values guests' time in a fast paced, high volume store
- Provide technical product education by articulating the value and benefit of the product.
- Assess guests' needs to provide customized, effective purchase and return solutions and support.
- Establish supportive and productive relationships with all team members.
Waitress/Server
Peekaboo Bistro
11.2019 - 08.2022
- Provide excellent customer service, including planning dining in coverage/take out orders and making decisions to maintain efficiency and effectiveness of restaurant operations.
- Retained a high conversion of repeat customers due to excellent service
- Trained multiple new staff by supporting ongoing learning and development of team members by providing direct feedback, coaching and mentoring.
Education
Bachelor of Business Administration -
Simon Fraser University, Beedie School Of Business
Vancouver, BC01.2023
High School Diploma - undefined
South Delta Secondary School
01.2022
High School Diploma - undefined
Rosedale Heights School of the Arts
Toronto, ON01.2019
Skills
- Motivated
- Balanced
- Organized
- Curious
- Open-Minded
- Entrepreneurial
Timeline
Shift Leader/Bartender
Local Public Eatery
09.2023 - Current
Full Time Nanny
Child Care
06.2022 - Current
Educator
Lululemon Athletica
03.2022 - 08.2022
Waitress/Server
Peekaboo Bistro
11.2019 - 08.2022
High School Diploma - undefined
South Delta Secondary School
High School Diploma - undefined
Rosedale Heights School of the Arts
Bachelor of Business Administration -
Simon Fraser University, Beedie School Of Business
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