Graham Loewen
Vancouver,Canada
Summary
Dynamic professional with a proven track record in customer relations and team supervision. Bilingual expertise enhances communication and engagement. Successfully managed e-commerce operations, resulting in increased sales and improved customer satisfaction. Strong time management skills facilitate effective collaboration and service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader/Bartender
Craft Beer Market
Vancouver, British Columbia
02.2023 - Current
- Supervised staff of up to 30 servers and bartenders per night, resolving customer complaints to maintain service quality
- Leveraged extensive knowledge of over 100 beers on tap and diverse hand-crafted cocktails to deliver tailored recommendations.
- Built relationships with guests, enhancing their experience and encouraging repeat patronage
Administrative Assistant (Temporary Contract)
Agriculture & Agri-Food Canada
Burnaby, British Columbia
03.2023 - 10.2023
- Facilitated incoming signature and scheduling requests for Director, ensuring timely responses
- Coordinated Director's calendar, preventing scheduling conflicts and optimizing time management
- Coordinated tasks from the Director General's office to a team of over 100 staff members
- Collaborated with IT Team Leaders to troubleshoot and set up workstations for new office locations, enhancing operational readiness
- Completed valuable government issued training for IT Client Service and Human Resource
E-Commerce Specialist/Sales Supervisor
Dunbar Cycles
Vancouver, British Columbia
03.2021 - 10.2022
- Top sales producer for the store in 2021
- Managed webstore by uploading new products and ensuring inventory visibility on website
- Fulfilled online orders while providing timely communication with customers
Sales Representative/E-Commerce
Bikes & Beyond
Winnipeg, Manitoba
03.2018 - 02.2021
- Managed e-commerce transactions and resolved customer requests efficiently
- Coordinated and prioritized customer requests in fast-paced environment
Education
French Immersion Diploma -
Miles Macdonell Colligate
Winnipeg, Manitoba06.2019
Skills
- Government issued training
- Digital Marketing & E-Commerce
- Class 5 British Columbia Driver's License
- Bilingual (English and French)
- Time management
- Strong verbal and written communication
Certification
Google Digital Marketing & E-Commerce Certificate, 03/01/25
Timeline
Administrative Assistant (Temporary Contract)
Agriculture & Agri-Food Canada
03.2023 - 10.2023
Shift Leader/Bartender
Craft Beer Market
02.2023 - Current
E-Commerce Specialist/Sales Supervisor
Dunbar Cycles
03.2021 - 10.2022
Sales Representative/E-Commerce
Bikes & Beyond
03.2018 - 02.2021
French Immersion Diploma -
Miles Macdonell Colligate