Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Werseen

Calgary

Summary

Dynamic and results-driven waitress with a proven track record at Phils, excelling in customer service and strong multitasking. Recognized for enhancing guest experiences and driving referrals through effective upselling and teamwork. Committed to maintaining cleanliness and attention to detail, ensuring a welcoming environment for all patrons.

Overview

14
14
years of professional experience

Work History

Cleaner

Clean Way Maid Services
03.2022 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.

Waitress

Phils
04.2011 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Clinical Esthetician

Delmar College
Red Deer
06-2019

High School Diploma -

Hunting Hills Highschool
Red Deer, AB
06-2010

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Cash handling
  • Upselling
  • Sales expertise
  • Inventory management

Timeline

Cleaner

Clean Way Maid Services
03.2022 - Current

Waitress

Phils
04.2011 - Current

Clinical Esthetician

Delmar College

High School Diploma -

Hunting Hills Highschool

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Mackenzie Werseen