Mackenzie Schamehorn
Edmonton,AB
Summary
I am collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Many of these jobs have offered me the opportunity to develop organizational, leadership and communication skills. I am a reliable individual who is willing to adapt to new working environments. As an outgoing, hardworking person who is very driven, I believe I will be an asset to your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Boston Pizza
Edmonton, AB
03.2022 - Current
- Responsible for taking customer orders and ensuring customer satisfaction
- Manage cash and credit transactions
- Working with different POS systems
- Address complaints to kitchen staff and served replacement items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Stocked server areas with supplies before, during and after shifts
Server/Bartender
Richard’s Pub
06.2020 - 03.2021
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Greeted newly seated guests quickly and efficiently
- Operated POS terminals to input orders, split bills and calculate totals
- Restocked bar inventory
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Prepare alcoholic and non-alcoholic beverages
- Responsible for maintaining both bar and vlt cash drawer
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Cashier
Buy Buy Baby
03.2020 - 07.2020
- Provided relevant information and suggestions regarding the customers purchases
- Learned roles of other departments to provide coverage and keep store operational
- Collected payments and provided accurate change
- Provided help to customers in different departments of the building
- Restocked inventory
- Settled customer complaints and resolved it to their satisfaction
- Prevented waiting periods by quickly and carefully ringing up items
Cashier
Scoop N’ Roll
05.2017 - 08.2019
- Took orders and suggested menu items such as weekly specials
- Managed cash and credit transactions
- Maintained a clean and safe work environment
- Address customer concerns and complaints quickly to resolve and meet the customers satisfaction
- Trained new team members in cash register operation, stock procedures and customer services
Brand Ambassador
Volkswagen
12.2018 - 12.2018
- Represented the company at a FC Edmonton soccer event
- Manage guest experience to ensure satisfaction and bring awareness to Volkswagen through friendly and outgoing communication
- Greeted guests to a kickball game
- Tracked metrics and engagements
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers
- Provided written responses to customer inquiries via e-mail, meeting service expectations
Brand Ambassador
Shaw
11.2018 - 11.2018
- Represented the company at the CFL Grey Cup
- Took high-quality photographs of products to support social media campaigns
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers
Brand Ambassador
Clear Choice Auto
09.2018 - 09.2018
- Represented the company at Raczer’s Hooked on Cars event
- Interacted one on one with guests and discussed promotions for Clear Choice Auto
- Directed guests to the entrance the event was held at
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers
- Prepared action plans to identify specific targets and project contacts and sales
Education
High School Diploma -
M.E Lazerte
Skills
- Ability to think and perform under pressure
- Excellent communication skills
- Serving and bartending experience
- Product knowledge
- Time management
- Certifications and Licenses
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Service Oriented
- Specials Promotion and Upselling
Certification
Proserve - October 2018 to October 2023
Protect Security Staff Training - August 2020 to August 2025
VLT Staff Training - August 2020 to August 2025
Timeline
Server
Boston Pizza
03.2022 - Current
Server/Bartender
Richard’s Pub
06.2020 - 03.2021
Cashier
Buy Buy Baby
03.2020 - 07.2020
Brand Ambassador
Volkswagen
12.2018 - 12.2018
Brand Ambassador
Shaw
11.2018 - 11.2018
Brand Ambassador
Clear Choice Auto
09.2018 - 09.2018
Cashier
Scoop N’ Roll
05.2017 - 08.2019
High School Diploma -
M.E Lazerte