Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Mackenzie Schamehorn

Edmonton,AB

Summary

I am collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Many of these jobs have offered me the opportunity to develop organizational, leadership and communication skills. I am a reliable individual who is willing to adapt to new working environments. As an outgoing, hardworking person who is very driven, I believe I will be an asset to your team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Boston Pizza
Edmonton, AB
03.2022 - Current
  • Responsible for taking customer orders and ensuring customer satisfaction
  • Manage cash and credit transactions
  • Working with different POS systems
  • Address complaints to kitchen staff and served replacement items
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Stocked server areas with supplies before, during and after shifts

Server/Bartender

Richard’s Pub
06.2020 - 03.2021
  • Explained menu options to guests, offered suggestions and took orders for food and beverages
  • Greeted newly seated guests quickly and efficiently
  • Operated POS terminals to input orders, split bills and calculate totals
  • Restocked bar inventory
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
  • Prepare alcoholic and non-alcoholic beverages
  • Responsible for maintaining both bar and vlt cash drawer
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification

Cashier

Buy Buy Baby
03.2020 - 07.2020
  • Provided relevant information and suggestions regarding the customers purchases
  • Learned roles of other departments to provide coverage and keep store operational
  • Collected payments and provided accurate change
  • Provided help to customers in different departments of the building
  • Restocked inventory
  • Settled customer complaints and resolved it to their satisfaction
  • Prevented waiting periods by quickly and carefully ringing up items

Cashier

Scoop N’ Roll
05.2017 - 08.2019
  • Took orders and suggested menu items such as weekly specials
  • Managed cash and credit transactions
  • Maintained a clean and safe work environment
  • Address customer concerns and complaints quickly to resolve and meet the customers satisfaction
  • Trained new team members in cash register operation, stock procedures and customer services

Brand Ambassador

Volkswagen
12.2018 - 12.2018
  • Represented the company at a FC Edmonton soccer event
  • Manage guest experience to ensure satisfaction and bring awareness to Volkswagen through friendly and outgoing communication
  • Greeted guests to a kickball game
  • Tracked metrics and engagements
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers
  • Provided written responses to customer inquiries via e-mail, meeting service expectations

Brand Ambassador

Shaw
11.2018 - 11.2018
  • Represented the company at the CFL Grey Cup
  • Took high-quality photographs of products to support social media campaigns
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers

Brand Ambassador

Clear Choice Auto
09.2018 - 09.2018
  • Represented the company at Raczer’s Hooked on Cars event
  • Interacted one on one with guests and discussed promotions for Clear Choice Auto
  • Directed guests to the entrance the event was held at
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers
  • Prepared action plans to identify specific targets and project contacts and sales

Education

High School Diploma -

M.E Lazerte

Skills

  • Ability to think and perform under pressure
  • Excellent communication skills
  • Serving and bartending experience
  • Product knowledge
  • Time management
  • Certifications and Licenses
  • Food Safety Understanding
  • Point of Sale (POS) System Operations
  • Service Oriented
  • Specials Promotion and Upselling

Certification

Proserve - October 2018 to October 2023

Protect Security Staff Training - August 2020 to August 2025

VLT Staff Training - August 2020 to August 2025

Timeline

Server

Boston Pizza
03.2022 - Current

Server/Bartender

Richard’s Pub
06.2020 - 03.2021

Cashier

Buy Buy Baby
03.2020 - 07.2020

Brand Ambassador

Volkswagen
12.2018 - 12.2018

Brand Ambassador

Shaw
11.2018 - 11.2018

Brand Ambassador

Clear Choice Auto
09.2018 - 09.2018

Cashier

Scoop N’ Roll
05.2017 - 08.2019

High School Diploma -

M.E Lazerte

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Mackenzie Schamehorn