Summary
Overview
Work History
Education
Skills
Accomplishments
Courses
Timeline
Generic
Estera Lungu

Estera Lungu

Vancouver

Summary

An experienced professional with a strong background in customer service, hospitality, and beauty services. Highly organized, a fast learner, and skilled in interpersonal communication. I am committed to maintaining professionalism and being an effective team player. I am seeking a customer-oriented role in hospitality or retail where I can apply my communication skills, multitasking ability, and international experience while continuing to grow professionally.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Server

Dolce Amore
06.2025 - Current


  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.

Food Counter Attendant & Baker

Tim Hortons
12.2022 - 06.2025
  • Prepare and serve food and beverages while maintaining cleanliness standards.
  • Greet customers and manage orders quickly and accurately.
  • Follow food safety and sanitation regulations.

Sales Associate

Clothing Boutique “BRAND”
01.2022 - 06.2022
  • Managed inventory and maintained store presentation.
  • Followed the visual presentation guidelines and aided merchandising to increase product exposure and drive sales.

Nail Technician

EVO Nail Studio
02.2021 - 12.2021
  • Provided detailed manicure treatments and nail designs.
  • Maintained high hygiene standards and client satisfaction.
  • Via best-quality service, attention to details, and caring for the customer, managed a loyal customer base.

Front Desk Receptionist

London Boutique Hotel
01.2019 - 11.2019
  • Handled accommodation and travel arrangements.
  • Successfully managed multi-line phone systems, emails, and in-person inquiries, improving response times and communication flow.

Restaurant Waiter

Aria Hotel
05.2017 - 09.2017
  • Delivered friendly table service.
  • Took and served customer orders efficiently.
  • Offer the best customer service characterized by friendliness, the quality of service, and the attention paid to customers’ needs.

Education

HSD - Humanities Profile

Andrei Straista
06.2018

Diploma - Hospitality Management

Tamwood Careers College
Vancouver
02-2026

Skills

  • Client Assessment & Analysis: Experience in evaluating client needs and preferences
  • Attention to Detail: Strong focus on accuracy and thoroughness
  • Conflict Resolution: Ability to manage and resolve conflicts effectively
  • Team Leadership: Experience leading teams and coordinating group efforts
  • Resistant to Stress: Ability to perform well under pressure and in stressful situations
  • Microsoft Office: Proficient in MS Office suite applications
  • Customer Service: Skilled in providing excellent customer service and support
  • Multilingual Communication: Capable of communicating in multiple languages to diverse clients

Accomplishments

  • Volunteer, Vancouver Fashion Week - 2025
  • Translator at summer camp “Flying Pigs” with Willink School (UK) – 2019
  • Modeling courses & collaboration with agencies, fashion shows, photo shoots – 2016-2023
  • Martial Arts training at club “VOIEVOD” – 2011-2015

Courses

  • Sept 2020 – Sept 2020 EMI School, in Manicure Technician Course
  • Sept 2015 – May 2017 U.S. State Department Program, in English Access Microscholarship Program

Timeline

Server

Dolce Amore
06.2025 - Current

Food Counter Attendant & Baker

Tim Hortons
12.2022 - 06.2025

Sales Associate

Clothing Boutique “BRAND”
01.2022 - 06.2022

Nail Technician

EVO Nail Studio
02.2021 - 12.2021

Front Desk Receptionist

London Boutique Hotel
01.2019 - 11.2019

Restaurant Waiter

Aria Hotel
05.2017 - 09.2017

HSD - Humanities Profile

Andrei Straista

Diploma - Hospitality Management

Tamwood Careers College

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Estera Lungu