Mackenzie Raymond
Kingston,Ontario
Summary
Strong background in customer service makes for an enthusiastic Sales Representative professional with expertise in communication and interpersonal relationships with consumers and businesses. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Bartender
Jack Astor's
2021.09 - Current
- Forming connections and interpersonal relationships with guests and staff
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Serving alcohol and work as a server in a timely fashion during peak hours
- Manage and report alcohol counts and closing the bar at night.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Server/Bartender
Bite Burger
2020.09 - 2021.09
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Takeout employee
Boston Pizza
2020.08 - 2021.02
- Working under pressure in a fast-paced environment
- Very time sensitive and incredible attention to detail
- Responsible for smooth running of takeout department during shifts.
Education
Bachelor of Arts - Health Studies
Queen's University
Kingston04.2024
Skills
- Flexible and adaptable
- Fluent in French
- Excellent Communication
- Teamwork and Collaboration
- Organizational Skills
- Team Building
- Strong ability to build interpersonal relationships
Volunteer Experiences
- Chapel Hill South Community Association: Annual Summer Sizzler (Community BBQ event), 2012 -Present: Responsible for distribution of marketing materials, organization of programming and promotion of event
- Gloucester Cumberland Ringette Association: Mentoring, 2016, 2017
Awards
- 2023 Queen’s Academic All Star Award for Varsity Athletes
- Standard First Aid and CPR Level C/AED, 2019
- True Sport Award, 2019
- Collin Hood Athletic Award, 2020
- Smart Serve Certified, 2021
Queen's Varsity Cycling Social Exec
- Organizing team social events to facilitate team bonding
- Coordinate and organize races with other Universities
- Participate in monthly organizational meetings
Timeline
Bartender
Jack Astor's
2021.09 - Current
Server/Bartender
Bite Burger
2020.09 - 2021.09
Takeout employee
Boston Pizza
2020.08 - 2021.02
Bachelor of Arts - Health Studies
Queen's University
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