Mackenzie Poulain
Peterborough,Canada
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Demonstrated ability to manage tables efficiently while delivering exceptional service. Committed to exceeding customer expectations and enhancing dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
WING HOUSE
Bobcaygeon, Canada
06.2024 - Current
- Serving food and beverages
- Preparing alcoholic/non alcoholic beverages
- Customer service
- Maintaining a clean dining area
Animal Care Assistant
Kawartha Veterinary Emergency Clinic
Peterborough, Canada
08.2022 - Current
- Assisting Veterinarians and RVT's in handling animals for various procedures
- Comprehensive understanding of animal husbandry
- Working with aggressive patients
- Surgery set up and proper sterilization of surgical instruments
- Experience with Avimark
Animal Care Assistant
Cavan Hills Veterinary Services
Cavan Monaghan, Canada
04.2021 - 08.2022
- Reception/Triage
- Assisting Veterinarians and RVT's in handling animals for various procedures
- Comprehensive understanding of animal husbandry
- Working with aggressive patients
- Handling exotics and pocket pets
- Surgery set up and proper sterilization of surgical instruments
- Scheduling appointments
- Experience with Avimark
Server/Expo
East Side Mario's
Peterborough, Canada
10.2019 - 04.2021
- Company Overview: Server in a fast pace popular restaurant chain, as well as main expo taking care of delivery and takeout orders.
- Server in a fast pace popular restaurant chain, as well as main expo taking care of delivery and takeout orders.
Server/Bartender
Six Foot Bay Resort
Buckhorn, Canada
06.2019 - 10.2019
- Company Overview: Server and bartender in a fast pace restaurant located at a high end resort and golf course.
- Server and bartender in a fast pace restaurant located at a high end resort and golf course.
Education
Graduate Certificate - Creative Writing
Humber College
Toronto, ON08-2025
Bachelor's - Biology
Trent University
Peterborough, ON06.2024
Skills
- Microsoft Office proficiency
- Organizational skills
- Avimark software
- Creative writing and editing
- Customer service excellence
- Team collaboration
- Excel expertise
- Computer literacy
- Technical writing
- Imaginative thinking and character development
- Versatile writing style
- Customer service
Certification
- Food Handler, 12/01/19, Present
- Smart Serve, 05/01/18, Present
References
References available upon request.
Timeline
Server/Bartender
WING HOUSE
06.2024 - Current
Animal Care Assistant
Kawartha Veterinary Emergency Clinic
08.2022 - Current
Animal Care Assistant
Cavan Hills Veterinary Services
04.2021 - 08.2022
Server/Expo
East Side Mario's
10.2019 - 04.2021
Server/Bartender
Six Foot Bay Resort
06.2019 - 10.2019
Graduate Certificate - Creative Writing
Humber College
Bachelor's - Biology
Trent University
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