Summary
Overview
Work History
Education
Skills
Certification
Sports/Team building
Additional Information
Timeline
Generic

Mackenzie Dowd

Georgetown,ON

Summary

An Inviting Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess/Waitress Trainee

Stacked Pancake Warehouse
11.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.

Hostess/Restaurant Waitress

Angels Diner
09.2021 - 09.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
  • Prepared drinks and food for dining customers as well as to-go orders
  • Memorized orders and provided service quickly and correctly
  • Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.

Education

Bachelor of Arts - Financial Management

Wilfrid Laurier University
Waterloo, ON
04.2026

Skills

  • Monetary Transactions
  • To-Go Order Preparation
  • Serve Food
  • Item Promotion
  • High-Volume Dining
  • Guest Satisfaction
  • Safe Food Handling
  • Guest Flow
  • Beverage Preparation
  • Interactive Communication Skills
  • Dining Customer Service

Certification

Smart Serve Certified

Sports/Team building

Strongly familiar with team environments that involve collaboration and communication skills to ensure as an individual I can contribute to a team environment while working with peers to ensure our collective goal is reached

Additional Information

Experience in volunteering at the Georgetown Farmer's Market guiding customers to where they are interested in looking, while promoting products

Timeline

Hostess/Waitress Trainee

Stacked Pancake Warehouse
11.2023 - Current

Hostess/Restaurant Waitress

Angels Diner
09.2021 - 09.2022

Bachelor of Arts - Financial Management

Wilfrid Laurier University

Similar Profiles

CREATE PROFILE
Mackenzie Dowd