Sofia Belova

• Greeted customers, answered questions and recommended specials to increase profits
• Operated POS terminals to input orders, split bills and calculate totals
• Satisfied customers by topping off drinks and offering condiments, napkins and other items
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
• Served food and beverages to patrons and immediately remedied issues with orders
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
• Trained new employees on restaurant procedures and plating techniques
• Cleaned tables and chairs to prepare dining area for next customers
• Addressed complaints to kitchen staff and served replacement items
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
• Provided exceptional service to high volume of daily customers
• Cleared table and bussed dishes to allow for quick setups
• Maintained accuracy while handling payments, giving change and printing receipts for customers
• Stocked server areas with supplies before, during and after shifts
• Implemented sanitary food handling, holding and service protocols
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
• Completed opening and closing checklists to ensure smooth restaurant operations
• Set up tables and counters to prepare dining and serving areas.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Work In Office

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for parties and group events.
• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Worked in Office, took calls, answered emails and took bookings with a high degree of professionalism.

Work On Floor

• Worked effectively in fast-paced environments.
• Complied with company and OSHA safety rules and regulations.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Kept detailed production records and identified hold-ups.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
• Operated rides and attractions according to written guidelines to reduce injuries.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.
• Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
• Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.

• Set up and took down chairs and tables
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
• Resolved guest concerns or complaints and kept supervisors informed of escalating situations
• Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies
• Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
• Collaborated with peers to deliver consistent service and promote customer retention
• Art commission

• Attended and participated in industry events
• Prioritized and organized tasks to efficiently accomplish service goals
• Juggled multiple projects and tasks to ensure high quality and timely delivery
• Demonstrated self-reliance by meeting and exceeding workflow needs
• Worked with various customers, serving tables as well as working front/back of house.

• Janitorial service provided in cleaning and setting up the church activities
• Cleaning, mopping, and sweeping large expanses of area
• Working with both adults and children- providing activities and assistance
• Working efficiently in a team - well coordinated and organized team skills

• Worked efficiently and successfully on art designs based on top of 6 boulders
• Graphic design- realistic art style and precise line work.

• Received a babysitter’s certificate,
• Verification of safe handling of children and children activities