Mackenzie Currie
Bowsman,Canada
Summary
Experienced member service professional with a strong foundation in customer service and a passion for financial operations. Seeking the Credit Administration Officer/Junior Lender position to broaden knowledge and embark on a new career path. Confident in ability to excel in this role and contribute to the organization's success.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Swan Valley Credit Union
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
Lifeguard Instructor
Swan Valley Credit Union Aquatic Centre
01.2022 - Current
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Swan Valley Regional Secondary School
Swan River, MB06-2023
Skills
- CPR Certification
- Conflict Resolution
- Physical Fitness
- Time Management
- Critical Thinking
- Customer Service
- Injury Prevention
- Team Coordination
- Membership renewals
- Point-of-sale system
- Customer support
- Call center experience
Cover Letter
Dear Blaine,
I am writing to you to express my interest in the Credit Administration Officer/Junior Lender position.
In March of last year I started my journey with the Swan Valley Credit Union as a call centre associate then accepted a position as MSR/Reception, since then I have expanded my knowledge by taking a full time MSR position. Although I am a full time MSR I currently help cover the reception or call centre as needed.
I am self motivated, reliable, and ready to take on any responsibility as a team member or independently.
My current casual job as a lifeguard requires us to recertify regularly, so I am ready and willing to take on all courses required for this position.
Thank you in advance for considering my application.
Timeline
Member Service Representative
Swan Valley Credit Union
03.2024 - Current
Lifeguard Instructor
Swan Valley Credit Union Aquatic Centre
01.2022 - Current
High School Diploma -
Swan Valley Regional Secondary School
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