Vanessa Toussaint
New Westminster,BC
Summary
Has a strong interest in racial and feminist issues. Has experience working with vulnerable individuals. First aid and CPR trained with a class 5 license. Always has access to a fully insured vehicle.
High grade point average in the International Baccalaureate program in French and English. Graduated with a Bachelor of Arts from Simon Fraser University majoring in Psychology and minoring in Kinesiology.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Vancity
2023.01 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Delivered prompt service to prioritize customer needs.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Administrative Assistant
MoGood Talent Management
2017.07 - Current
- Responsible for organization and management of client repertoire
- Coordination of client auditions, meetings, callbacks, bookings, etc.
- Supported management by submitting self tapes, preparing commercial invoices, submitting on commercial/film & television breakdowns.
- Responsible for email and communication upkeep .
- Managed client databases on all sites including Casting Workbook, Breakdown Express, Casting Networks.
- Assisted in onboarding new employees, providing training to ensure a smooth integration into the team.
Patient Navigator
Vancouver Black Therapy And Advocacy Foundation
2023.01 - 2024.04
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Facilitated access to community resources for patients experiencing social determinants of health that impact their wellbeing.
- Served as an advocate for vulnerable populations within the healthcare system, addressing disparities in access to care and treatment outcomes.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Support community members in connecting them with services, accompanying them to meetings, and supporting with health care and social service navigation.
Respite Worker
Folkstone Family Services
2014.09 - Current
- Maintained safe and hazard-free environments.
- Planned engaging recreational, developmental and entertainment activities.
- Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.
- Assisted with daily living needs such as personal hygiene.
- Help individuals with disabilities with everyday tasks
Outreach Victim Support Worker
Surrey Women's Center
2020.12 - 2022.04
- Provide crisis services over the phone and in-person to anyone who has experienced a physical or sexual assault
- Help vulnerable populations access emergency medical, legal, and social services.
Community Support and Life Skills Worker
Luisa Anderson
2016.03 - Current
- Responsible for taking persons with mental disability out for recreational activities, helping build daily life skills as well as help build socialization skills.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Bachelor of Arts - Psychology, Kinesiology
Simon Fraser University
8888 University Dr, BurnabyHigh School Diploma -
École Gabrielle-Roy• International Baccalaureate
Surrey, BC06.2014
Skills
· Multilingual: French, English, Creole (Haitian)
· Standard First Aid with CPR - C - AED Certification
· NVCI Certification
· Valid Driver's License (Class 5)
· Naloxone Trained
· Detail Oriented
· Database Management
· Experienced in MS Office Programs
Timeline
Member Service Representative
Vancity
2023.01 - Current
Patient Navigator
Vancouver Black Therapy And Advocacy Foundation
2023.01 - 2024.04
Outreach Victim Support Worker
Surrey Women's Center
2020.12 - 2022.04
Administrative Assistant
MoGood Talent Management
2017.07 - Current
Community Support and Life Skills Worker
Luisa Anderson
2016.03 - Current
Respite Worker
Folkstone Family Services
2014.09 - Current
Bachelor of Arts - Psychology, Kinesiology
Simon Fraser University
High School Diploma -
École Gabrielle-Roy• International Baccalaureate
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