Mackenzie Coles
Lunenburg
Summary
Dynamic manager with a proven track record at Rosebay Store & Bistro, excelling in team leadership and customer service. Enhanced service efficiency through targeted staff training and effective problem-solving, resulting in improved customer satisfaction. Skilled in decision-making and multitasking, consistently delivering exceptional dining experiences.
Overview
2027
2027
years of professional experience
Work History
Manager
Rosebay Store & Bistro
Rose Bay, NS
2021 - Current
- Managed daily operations to improve service efficiency and support customer satisfaction.
- Developed and facilitated training to elevate service skills and product knowledge among employees.
- In charge of placing weekly orders for store, NSLC and restaurant needs.
- Conducted interviews and was in charge of hiring, training and overseeing employees.
- Waitressing, bartending, dishwashing, baking and making sandwiches/cookies on a daily basis.
Waitress/Bartender
The Knot Pub
Lunenburg, NS
04.2013 - 05.2021
- Waitress/Bartender
- Maintained cleanliness and organization of dining area to create welcoming environment for guests.
- Demonstrated agility in adapting to shifting priorities in a fast-paced environment, ensuring seamless operations during peak hours.
- Recommended menu items based on personal and customer preferences and contributed to increased sales.
- Resolved guest concerns promptly, demonstrating effective problem-solving skills to enhance overall experience.
- Mixed and delivered drinks and cocktails promptly and ensured overall satisfactory guest experiences.
Education
High School Diploma -
Mahone Bay Consolidated
Mahone Bay, NS06.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Positive attitude
- Attention to detail
- Multitasking
- Excellent communication
- Hiring and training
Languages
English
Full Professional
Timeline
Waitress/Bartender
The Knot Pub
04.2013 - 05.2021
Manager
Rosebay Store & Bistro
2021 - Current
High School Diploma -
Mahone Bay Consolidated