Mackenzie Clark
Toronto,ON
Summary
Dynamic and results-oriented professional with a proven track record at Newcastle Pet Supply, adept in sales strategies and marketing, enhanced product visibility significantly. Skilled in training and development, and communication, consistently exceeding sales targets through superior customer service with over 5+ years of retail experience.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Newcastle Pet Supply
10.2023 - Current
- Conducting monthly trends with Shopify's behavioral analytics to bring in new products; recommendations adopted
- Enhancing product visibility through strategic merchandising and clear signage using Canva; reported product grades shifting from 'C' to 'B' and 'A' on Shopify
- Managing credit records with 100% accuracy on Google Docs
- Pursuing weekly ongoing training and research to further drive sales and client engagement
Beauty Specialist
Shoppers Drug Mart
08.2022 - 12.2024
- Participated in quarterly Beauty Mingles and in-store events to increase brand engagement (Elizabeth Arden, Shisheido, Smashbox and Lise Watier)
- Prepared seasonal product displays; merchandized biweekly to ensure sell-outs
- Completed 60+ hours for over 15+ brands; attended launch conferences (PUIG Fragrance and Elizabeth Arden) and helped close a $3000 sales deficit in Elizabeth Arden
- Exceeded sales targets through superior customer service, verified through 20+ CSI reports; earned Employee of the Month
Key Holder and Sales Associate
Pet Valu
01.2022 - 05.2022
- Participated in over 10 online training modules to become a versed 'Animal Care Expert' for cats, dogs and small animals; awarded with a better understanding of the pet industry and animal nutrition requirements
- Conducted monthly inventory checks for accuracy across in-store and on-line systems
- Maintained cleanliness of dog wash areas and appearance of store; ensured product was merchandised and positioned professionally, and monitored stock levels daily
Cashier
Sephora
08.2019 - 08.2020
- Provided top-tier service to 350+ clients daily, upselling 10+ products per shift ($50+ value) and enrolling 20+ clients in the Beauty Insider Loyalty Program
- Maintained a balanced cash drawer; accounted for different types of currency by analyzing that the correct amount was processed and exchanged with 100% accuracy
- Organized and merchandized check-out lane to boost customer satisfaction and sales performance by pitching clients
Tea Guide
David's Tea
08.2018 - 08.2019
- Completed 'Steeping School' e-courses, becoming the top-performing part-time sales associate
- Enhanced team efficiency by organizing stations based on sales and foot traffic data
- Served over 200+ customers daily, ensuring smooth operations and exceptional service
Education
Honours Bachelor of Arts - English Literature
University of Toronto
Toronto06-2024
Skills
- Training and development
- Goal setting
- Communication & Writing
- Sales strategies
- Sales reporting
- Marketing
Languages
French
Limited Working
Interests
- Cats are my world! I have 5 altogether: 2 Maine Coons, 2 Short-hairs (Orange & Tuxedo) and a rescued Tom Cat
- Reformer pilates - Brooklin & Summerhill (TO) have some beautiful studios
- Goldstruck Coffee (always ice coffee, no matter the season!)
- Exploring to new places: whether it's a new trail or flying to a new country (Japan & Copenhagen were a blast)
Timeline
Assistant Manager
Newcastle Pet Supply
10.2023 - Current
Beauty Specialist
Shoppers Drug Mart
08.2022 - 12.2024
Key Holder and Sales Associate
Pet Valu
01.2022 - 05.2022
Cashier
Sephora
08.2019 - 08.2020
Tea Guide
David's Tea
08.2018 - 08.2019
Honours Bachelor of Arts - English Literature
University of Toronto
Similar Profiles
Amy CastoAmy Casto
Territory Manager at Central Garden And Pet Dba General Pet SupplyTerritory Manager at Central Garden And Pet Dba General Pet Supply
Carrie PierceCarrie Pierce
Warehouse Receiving Clerk at Care-a-lot Pet SupplyWarehouse Receiving Clerk at Care-a-lot Pet Supply
Paul GrantPaul Grant
Business Owner at The Granary Feed And Pet SupplyBusiness Owner at The Granary Feed And Pet Supply