Hi, I’m
Matthew Taylor
Human Resources Practitioner & Business Management Professional
Toronto,Ontario
Summary
Passionate about driving positive change in the workplace and leveraging my HR & Business Management expertise to make a lasting impact. Building the future, one department at a time. Working hard to create ongoing successes and reach new goals. I am an enthusiastic professional looking to join a team who strives to accomplish the unimaginable. I am passionate about helping others achieve their goals while exceeding the organization's needs and focusing on productivity and efficiency. I genuinely embrace challenges and am ready to take on whatever comes my way!
Overview
13
years of professional experience
Work History
Cineplex Inc.
Assistant Manager
02.2019 - Current
Job overview
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Peninsula Employment Services Ltd.
Human Resources Business Partner
11.2022 - 02.2023
Job overview
- Collaborated with leadership to assess and improve policies across board.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
SJOC Construction Inc.
Human Resources Generalist
11.2021 - 08.2022
Job overview
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, and benefits.
- Developed and enforced company policy and procedures relating to human resources activity.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRIS database.
SJOC Construction Inc.
Corporate Support Manager
08.2021 - 11.2021
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Government Of Canada
Enumerator
05.2021 - 07.2021
Job overview
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Assisted people in filling out surveys with complete and accurate information.
- Double checked information on survey forms.
- Maintained records of houses visited, surveys completed and money spent.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
Rogers Communications Inc.
Customer Service Consultant
03.2021 - 07.2021
Job overview
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Employed prescribed sales processes to cultivate strong customer relationships.
- Audited documentation to identify errors and documented findings for review and action.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Starbucks
Store Manager
03.2019 - 11.2020
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget.
Starbucks
Assistant Store Manager
06.2018 - 03.2019
Job overview
- Answered questions about store policies and addressed customer concerns.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Cineplex Inc.
Guest Services Coordinator; Tier 3 (Manager)
06.2017 - 02.2019
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Granite Club
Lead Bartender & Banquet Server Captain
09.2016 - 09.2017
Job overview
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Set up glassware, liquor and other necessary supplies for special events.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cineplex Inc.
Guest Services Coordinator; Tier 2 (Supervisor)
04.2017 - 06.2017
Job overview
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Cineplex Inc.
Guest Services Coordinator; Tier 1
12.2016 - 04.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cineplex Inc.
Assistant Manager
07.2014 - 12.2016
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Cineplex Inc.
Cash Administrator
06.2011 - 07.2014
Job overview
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Trained new employees on proper cash routines, procedures and requirements.
- Prepared bank deposits and corporate cash shipments.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Cineplex Inc.
Corporate Trainer
06.2011 - 07.2014
Job overview
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Held demonstrations and one-on-one coaching sessions on use of food service and projection equipment.
- Collaborated with management to identify company training needs and scheduling.
Target Canada
Store Operator
12.2012 - 09.2013
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Cineplex Inc.
Team Leader (Supervisor)
06.2010 - 06.2011
Job overview
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Cineplex Inc.
Cast Member
03.2010 - 06.2010
Job overview
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Assisted with keeping venue safe, clean and presentable for guests.
- Guided guests to exits and offered direct assistance in case of emergency.
- Partnered with team members to complete venue opening and closing checklists.
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
Graduate Certificate from Human Resources Management
06.2018
University Overview
- Highly competitive program
University of GuelphToronto, ON
BBA from Business Administration
06.2017
University Overview
- Honours Program
Humber CollegeToronto, ON
Advanced Diploma from Business Administration & Management
06.2017
Skills
- Human Resources Operations
- Personnel Information Systems
- Talent Management
- Company Organization
- Customer Relationship Management
- Business Planning
- Staff Management
- Planning Policy Integrations
- Risk Management
- Report Generation
- HR Metrics
- Critical Thinking
- File and Database Management
- Labor Negotiations
- Training Development
- HR Systems
- Employee Retention
- Human Resources Procedures
- Workforce Improvements
- Staff Compensation
- Payroll Coordination
- Analytical and Critical Thinking
- Employee Timesheet Processing
- Orienting New Employees
- Strategic Planning
- Staff Recruitment
- Personnel Strategy
- Employee Relations
- Labor Legislation
- Microsoft Office
- Clerical Support
- Benefits Administration
- Performance Review
- Performance Appraisal Systems
- Job Matching
- Human Resource Information System (HRIS)
- Confidential Records Management
- Onboarding, Training and Development
- Policy and Procedure Writing
- Exit Interviews and Processes
- Health and Safety Programs
- Employee Feedback and Recognition
- Forecast Employment Needs
- Industry-Specific HR Regulations
- Statistical Data Analysis
- Accident Investigations
- In-Person and Telephone Interviewing
- Compliance
Affiliations
- Human Resources Practitioner; Human Resources Professionals Association (HRPA)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Business Partner
Peninsula Employment Services Ltd.
11.2022 - 02.2023
Human Resources Generalist
SJOC Construction Inc.
11.2021 - 08.2022
Corporate Support Manager
SJOC Construction Inc.
08.2021 - 11.2021
Enumerator
Government Of Canada
05.2021 - 07.2021
Customer Service Consultant
Rogers Communications Inc.
03.2021 - 07.2021
Store Manager
Starbucks
03.2019 - 11.2020
Assistant Manager
Cineplex Inc.
02.2019 - Current
Assistant Store Manager
Starbucks
06.2018 - 03.2019
Guest Services Coordinator; Tier 3 (Manager)
Cineplex Inc.
06.2017 - 02.2019
Guest Services Coordinator; Tier 2 (Supervisor)
Cineplex Inc.
04.2017 - 06.2017
Guest Services Coordinator; Tier 1
Cineplex Inc.
12.2016 - 04.2017
Lead Bartender & Banquet Server Captain
Granite Club
09.2016 - 09.2017
Assistant Manager
Cineplex Inc.
07.2014 - 12.2016
Store Operator
Target Canada
12.2012 - 09.2013
Cash Administrator
Cineplex Inc.
06.2011 - 07.2014
Corporate Trainer
Cineplex Inc.
06.2011 - 07.2014
Team Leader (Supervisor)
Cineplex Inc.
06.2010 - 06.2011
Cast Member
Cineplex Inc.
03.2010 - 06.2010
Seneca College of Applied Arts And Technology
Graduate Certificate from Human Resources Management
University of Guelph
BBA from Business Administration
Humber College
Advanced Diploma from Business Administration & Management
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