MACKENZIE Bruso
Escondido
Summary
Dedicated hard worker with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Better Buzz Coffee
Encinitas
11.2024 - Current
- Supervised daily operations and managed team schedules effectively.
- Trained new staff on coffee preparation and customer service standards.
- Ensured compliance with health and safety regulations in the café.
- Prepared and served a variety of coffee beverages to customers daily.
- Maintained cleanliness and organization of the coffee bar and workstations.
- Collaborated with team members to enhance workflow during busy periods.
Barista
Starbucks
Poway
11.2022 - 11.2024
- Cleaned and sanitized work areas and utensils.
- Addressed and resolved customer issues to promote satisfaction.
- Used upselling techniques to boost order value, generating additional revenue.
- Connected with customers to make them feel more welcomed
- Prepared and served high-quality beverages to customers.
Sales Associate
Party City
Escondido
03.2021 - 11.2022
- Assisted customers with sales and service needs.
- Informed customers of promotions and special offers to increase sales.
- Helped customers navigate store, complete sales and process returns.
- Stocked store as necessary
Education
Highschool -
Classical Academy
Escondido, CASkills
- Beverage Preparation
- Food Preparation
- Multi-tasking
- Cash Handling
- POS Systems
- Time management
- Problem-solving
- Cleanliness
- Organizational skills
- Coffee preparation
Timeline
Shift Supervisor
Better Buzz Coffee
11.2024 - Current
Barista
Starbucks
11.2022 - 11.2024
Sales Associate
Party City
03.2021 - 11.2022
Highschool -
Classical Academy