MA. CATHERINE SURIAGA
Calgary,Canada
Summary
Professional and reliable food service worker prepared for this role. Skilled in customer service, food preparation, and maintaining cleanliness. Strong focus on teamwork and adapting to changing needs to achieve results. Known for positive attitude, punctuality, and effective communication skills.
Overview
11
11
years of professional experience
Work History
Food Counter Attendant
Tim Hortons
11.2026 - Current
- Take customer’s orders
- Use equipment to prepare hot beverages such as coffee and tea specialities
- Prepare and assembles customer’s food orders
- Stocks refrigerators and soup and sandwiches area
- Received payments for food and coffee items purchased
Barista/ Barista Trainer
Starbucks Philippines
10.2019 - 10.2023
- Company Overview: (Rustan’s Coffee Corporation)
- Processed cash and credits payments rapidly and accurately
- Create espresso based drinks according to Starbucks best practices/guidelines
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new barista, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Coordinator/ Executive Secretary
F1 Hotel Manila
01.2019 - 09.2019
- Attending meetings and keep minutes
- Schedule meetings and arrange conference rooms
- Alert manager about cancelations or new meetings
- Operate office equipment, such as photocopy machine and scanner
- Handling urgent calls, emails, and messages when Sales Representatives are unavailable and answering customer queries
- Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
- Collaborating with other departments to ensure sales, queries, and deliveries are handled efficiently
- Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department
- Reason for Leaving: Resigned
Food Attendant
F1 Hotel Manila
06.2018 - 01.2019
- Received and welcomed the guests with due attention, greeted them with smile
- Provided quality service to the guests by making seating arrangements prior to their visit
- Presented the guests with menu and explained any special cuisines to be served
- List down customer’s orders and conveyed to Kitchen staff
- Ensure food quality before serving, presented it in the most appetizing way
- Checked to ensure that customer’s enjoying their meals, took action to correct any issues as needed
- Prepared bill/receipts and collected payments from customers
- Cleaned tables and other areas as needed, if guests departed
- Reason for Leaving: Transfer to other department
Food Counter Attendant
Kentucky Fried Chicken
06.2014 - 02.2018
- Received customer pleasantly, took orders, transmitted to Kitchen staff and prepared bills
- Prepared food items as per the established standards
- Maintain cleanliness in the work station especially counter top station
- Reason for Leaving: Resigned
Education
Bachelor of Science - Hospitality Management, Travel and Tourism
University of Makati
04-2018
Secondary -
Nagpayong High School
03-2012
Elementary -
Pinagbuhatan Elementary School
03-2008
Skills
- Cash register operation
- Food handling safety
- Customer service
- Efficient multitasking
- Employee training
- Inventory monitoring
- Beverage making and delivery
- Accuracy and efficiency
- Computer skills
- Team player
- POS system operation
Languages
English
Achievements
- TIM HORTONS I Calgary, Alberta I December 2024
*Employee of the month
- TIM HORTONS I Calgary, Alberta I May 2024
* Employee of the month
- SAFE CHECK ADVANCED I January 16, 2024 - 2029
*Food Safety Certification Program
- STARBUCKS I Taguig, Philippines I 3rd Quarter of 2023
*Partner of the Quarter
- STARBUCKS I Taguig, Philippines I 2nd Quarter of 2023
*Partner of the Quarter
- STARBUCKS I Taguig, Philippines I 2022
*Store Partner of the Year
- STARBUCKS I Taguig, Philippines I 1st Quarter of 2021
*Partner of the Quarter
- STARBUCKS I Taguig, Philippines I 3rd Quarter of 2020
*Partner of the Quarter
Timeline
Food Counter Attendant
Tim Hortons
11.2026 - Current
Barista/ Barista Trainer
Starbucks Philippines
10.2019 - 10.2023
Sales Coordinator/ Executive Secretary
F1 Hotel Manila
01.2019 - 09.2019
Food Attendant
F1 Hotel Manila
06.2018 - 01.2019
Food Counter Attendant
Kentucky Fried Chicken
06.2014 - 02.2018
Bachelor of Science - Hospitality Management, Travel and Tourism
University of Makati
Secondary -
Nagpayong High School
Elementary -
Pinagbuhatan Elementary School
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