MACALLISTER CRUZ
Winnipeg,Canada
Summary
Analytical professional with experience in customer relations and team leadership. Known for a friendly demeanor and strong decision-making abilities, ready to drive customer satisfaction and operational improvements.
Overview
5
5
years of professional experience
Work History
Customer Relations Specialist
Canada Life
Winnipeg, MB
08.2024 - Current
- Managed customer inquiries through phone communication channels.
- Resolved customer complaints using established protocols and escalation procedures.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Upheld privacy and security requirements for customer information.
- Drove customer escalations to resolution by engaging directly with clients.
Sales Representative
Mjayzie Custom Creations
Winnipeg, Canada
09.2022 - Current
- Exceeded sales objectives to capture new leads and customers.
- Remained up to date on current offerings and company processes.
- Provided continued customer support after closing sales.
- Responded quickly to customer concerns or requests within target timeframes.
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Monitored competitor activities and reported findings to management team.
Volleyball Coach
Murdoch MacKay Collegiate
Winnipeg, Manitoba
09.2022 - 01.2025
- Developed training programs to enhance players' skills and teamwork.
- Fostered a positive team culture through effective communication and support.
- Mentored assistant coaches in practice planning and player development.
- Evaluated individual player performance to identify areas for improvement.
Machine Operator
Westeel
Winnipeg, MB
05.2020 - 08.2024
- Worked efficiently to support production pace.
- Performed minor maintenance work on CNC and Mill machines.
- Adjusted machines based on job specifications.
- Demonstrated sound knowledge of Good Manufacturing Practices (GMP)s and operational processes.
- Completed daily job checklists to desired standard and with designated timeframe.
- Trained new joiners on machinery operation.
Education
High School - Business and Computer Science
Technical Vocational High School
Winnipeg06.2020
Skills
- Decision-making and analytical thinking
- Customer support
- Complaint resolution
- Product knowledge
- Networking and relationship building
- Dependability and responsibility
- Attention to detail
- Team leadership
References
Dennis Voluntad
Team Performance Leader (PSHCP)
Canada Life
Dennis.Voluntad@Canadalife.com
Neil Wright
Customer Service Training Coordinator.
Canada Life
Neil.Wright@CanadaLife.com
Mike Chan
Foods Teacher / Assistant Volleyball Coach
Murdoch MacKay Collegiate
(204)250-2360
Timeline
Customer Relations Specialist
Canada Life
08.2024 - Current
Volleyball Coach
Murdoch MacKay Collegiate
09.2022 - 01.2025
Sales Representative
Mjayzie Custom Creations
09.2022 - Current
Machine Operator
Westeel
05.2020 - 08.2024
High School - Business and Computer Science
Technical Vocational High School
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