Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Maanvi Tokas

Halifax,NS

Summary

Detail-oriented professional with experience in developing financial models and reports. Offers great budgeting, forecasting and cost analysis skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Financial Service Representative- Loyalty

CIBC
08.2022 - Current
  • Managed client financial portfolios to minimize risk and optimize returns
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances

Customer Service Agent

HGS
04.2022 - 08.2022
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Agent

Blue Ocean
05.2020 - 01.2021
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Updated account information to maintain customer records.

Relief Supervisor

Residence Inn
10.2019 - 03.2020
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Conducted regular reviews of operations and identified areas for improvement
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

Sales & Cashier

Zara
05.2019 - 10.2019
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Informed customers of promotions to increase sales productivity and volume
  • Prepared merchandise for sales floor by pricing or tagging

Cashier/ Clerk

Campus Bookstore, Saint Mary's University
05.2018 - 04.2019
  • Arranging books, merchandise, receiving orders, book rentals, helping students with course/ book related queries.
  • Restocked and organized merchandise in front lanes
  • Handled cash with high accuracy and took care to check bills for fraud
  • Worked flexible schedule and extra shifts to meet business needs

Pack Leader

Saint Mary's University
08.2018 - 04.2019
  • Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living
  • Factored-in abilities, needs and interests of participants in development of events and programs

Events Coordinator

Saint Mary's University
09.2017 - 04.2018
  • Reviewed event bills to confirm accuracy and approve payment.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Coordinated florists, photographers, and musicians for events.
  • Coordinated schedules and timelines for events
  • Created and maintained event expenditures, budgets and timelines in job-related software

Education

Bachelor of Commerce - Computing Infosystem & Business Management

Saint Mary's University
Halifax, NS
05.2020

Skills

  • Volunteer Management
  • Market Analysis
  • Crisis Management
  • Media Relations
  • Business Administration
  • Event Supervision
  • Pricing Negotiation
  • Time Management
  • Microsoft Office
  • Project Management
  • Sales and Marketing Strategy
  • Cost Estimating
  • Active Listening
  • Sell Investments

Websites

Timeline

Financial Service Representative- Loyalty

CIBC
08.2022 - Current

Customer Service Agent

HGS
04.2022 - 08.2022

Customer Service Agent

Blue Ocean
05.2020 - 01.2021

Relief Supervisor

Residence Inn
10.2019 - 03.2020

Sales & Cashier

Zara
05.2019 - 10.2019

Pack Leader

Saint Mary's University
08.2018 - 04.2019

Cashier/ Clerk

Campus Bookstore, Saint Mary's University
05.2018 - 04.2019

Events Coordinator

Saint Mary's University
09.2017 - 04.2018

Bachelor of Commerce - Computing Infosystem & Business Management

Saint Mary's University

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Maanvi Tokas