Maaike Rutter
Brampton,ON
Summary
Proven leader at McDonalds, adept in staff management and fostering team motivation. Excelled in maintaining operations, enhancing team performance by conducting comprehensive evaluations, and ensuring workplace safety compliance. Achieved significant improvements in employee engagement and customer satisfaction, showcasing exceptional organizational and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
First Assistant Manager
McDonalds
Brampton, Ontario
07.2019 - Current
- Oversaw daily operations, maintaining efficiency and quality standards.
- Compiled monthly reports summarizing key performance indicators related to the business goals.
- Maintained communication channels between teams, departments, and management.
- Developed work schedules according to budgets, workloads, covering priority tasks, and meeting business targets.
- Conducted performance reviews to ensure team members were meeting expectations.
- Handled customer complaints and feedback, implementing changes to improve service
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Executed payroll for a staff of over 200 employees, and handled sensitive employee and company information with the highest level of confidentiality and discretion.
- Supported talent identification processes by interviewing candidates and executing onboarding, orientation, training, and development.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Encouraged open communications, promoted a positive working environment, encouraged teamwork, and employee engagement. While mediating conflicts between employees,
Education
College Degree - Acting For Camera And Voice
Seneca College of Applied Arts And Technology
North York, None08-2018
College Degree - Esthetics And Spa Management
Loyalist College
Belleville04-2017
Skills
- Staff management
- Team motivation
- Staff development
- Workplace safety compliance
- Staff scheduling
- Meeting facilitation
- Promotional planning
- Employee performance evaluations
Certification
- OSHA Certified Management Member
- First Aid Certified
- In Good Hands - Food Handlers Certification
Accomplishments
- Promoted to management within 11 months of hire date
- Performed in various management roles within the company
- Excels in customer care and guest relations
References
References available upon request.
Timeline
First Assistant Manager
McDonalds
07.2019 - Current
College Degree - Acting For Camera And Voice
Seneca College of Applied Arts And Technology
College Degree - Esthetics And Spa Management
Loyalist College
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