Ma. Stella Dayalo Dura
Fort McMurray,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Food Service Worker
Pizza 73
Fort McMurray, AB
08.2018 - 12.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Food Counter Attendant/Food Prep/Cake Decorator/Server
Dairy Queen Grill & Chill
Fort McMurray, AB
02.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Assisted customers with information regarding menu offerings and nutrition information.
- Delivered food to guest tables with timeliness and efficiency.
- Addressed customer inquiries and concerns promptly, demonstrating excellent problem-solving skills.
- Maintained safe and sanitary work environment, adhering to health codes.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Prepared custom sandwich orders to meet diverse customer preferences.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
Personal Shopper
Joly's Your Independent Grocer
Fort McMurray, AB
02.2021 - 05.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Kept clients informed about upcoming sales and events, maximizing their opportunities to purchase desired items at discounted prices.
Driver/Cleaner
Acden Bee Clean
Fort McMurray, AB
05.2022 - 10.2022
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
On Site Service Representative
Grainger
Fort McMurray, AB
10.2022 - Current
- Receive and stock purchased product in designated customer locations
- Interact, respond, and follow up with customers on a daily basis
- Providing excellent quality customer service and other duties as assigned
- Processing customer orders through the computer system, ensuring accuracy and prompt delivery
- Adhering the concentration and focus in order to meet performance goals
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
High School Diploma -
Holy Trinity
Fort McMurray, AB06.2021
Skills
- Customer service
- Time management
- Team collaboration
- Active listening
- Task prioritization
- Staff training
- Multitasking and organization
- Relationship building
Timeline
On Site Service Representative
Grainger
10.2022 - Current
Driver/Cleaner
Acden Bee Clean
05.2022 - 10.2022
Personal Shopper
Joly's Your Independent Grocer
02.2021 - 05.2022
Food Counter Attendant/Food Prep/Cake Decorator/Server
Dairy Queen Grill & Chill
02.2020 - 09.2021
Food Service Worker
Pizza 73
08.2018 - 12.2022
High School Diploma -
Holy Trinity
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