Mathew J. Young
Warehouse Operator
Ottawa,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled at handling and resolving conflicts professionally. Hobbies: FPV Tinywoops, UAV Mapping, Chess
Overview
25
25
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Warehouse Operator
Transport Canada
05.2024 - Current
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Performed cost analysis of shipments for management in-order to find savings.
- Boosted inventory accuracy, conducting frequent and detailed stock audits.
Accommodation Officer
Health Canada - ARU Dept
09.2023 - 05.2024
- Provide services to clients that include delivery, removal of office furniture and rearrangement of office layout.
- Receive and store stock at OHU/warehouse, as well as organizing materials for upcoming projects/pickups.
- Implemented new labeling systems to facilitate tracking and documentation of shipments, improving accuracy and reducing manual labor hours spent.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
Security Guard (Roamer / ID Tech)
Commissionaire Sec 13 Health Canada
10.2018 - 09.2023
- ID Technician Processing card application/renewals for clients in accurate and timely manner
- Oversaw entry and exit of up to 500 employees and visitors daily.
- Cross trained in all posts and positions to provide management flexibility when needed
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Mobile Advisor
The Mobile Shop
11.2017 - 07.2018
- Maximized customer engagement by offering specialized mobile device workshops that educated users on advanced features.
- Tracked and recorded department inventory of products.
- Operated product tools, equipment and point of sale terminals.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Sales Associate Team Leader
Real Canadian Superstore
11.2011 - 11.2017
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Manager
PC Cyber
08.2010 - 10.2011
- Maintained professional, organized and safe environment for employees and patrons.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Cable Installation Technician
Frontier Technologies
01.2010 - 04.2010
- Demonstrated equipment capabilities to customers and responded to questions and complaints.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
Data Center Technician
Department of Defence
02.2009 - 09.2009
- Assisted in the day to day operations of the Testing and Development Center (TDC), a 78 rack server room
- Installed/uninstalled hardware and liaised with clients to ensure changes done with minimal impact
- Supported clients in each of their unique testing environments
- Provided installation of requested hardware and configured wiring at client’s request, while minimizing system impact
Assistant Manager
Cineplex Galaxy Corp
01.2000 - 10.2004
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Cultivated and strengthened lasting relationships using strong issue resolution and dynamic communication skills.
Manager
EB Games
10.2004 - 04.2008
- Made sure store is running smoothly including duties such as: staff scheduling, marketing tasks, staff training and sales goal tracking and training
- Problem solved and devised solutions for customer’s needs, as well as resolving issues with staff and customers
Call Center Agent
Rogers Communication
05.2008 - 11.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Education
Enterprise Network Specialist - Network And Security Architecture
Algonquin College
Ottawa, ON 09.2006 - 01.2008
Skills
Customer Service
Timeline
Warehouse Operator
Transport Canada
05.2024 - Current
Accommodation Officer
Health Canada - ARU Dept
09.2023 - 05.2024
Security Guard (Roamer / ID Tech)
Commissionaire Sec 13 Health Canada
10.2018 - 09.2023
Mobile Advisor
The Mobile Shop
11.2017 - 07.2018
Sales Associate Team Leader
Real Canadian Superstore
11.2011 - 11.2017
Manager
PC Cyber
08.2010 - 10.2011
Cable Installation Technician
Frontier Technologies
01.2010 - 04.2010
Data Center Technician
Department of Defence
02.2009 - 09.2009
Call Center Agent
Rogers Communication
05.2008 - 11.2008
Enterprise Network Specialist - Network And Security Architecture
Algonquin College
09.2006 - 01.2008
Manager
EB Games
10.2004 - 04.2008
Assistant Manager
Cineplex Galaxy Corp
01.2000 - 10.2004
Languages
English
Advanced
French
Average
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