Summary
Overview
Work History
Education
Skills
Languages
Languages
Websites
Timeline
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Lyudmila Mironova

Lyudmila Mironova

San Diego

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Seeking to transition into a Flight Attendant role to utilize language skills, hospitality experience, and a passion for travel and customer care.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Holiday Inn Express Hotel
San Diego
01.2025 - Current
  • - Greeted guests and managed check-in/check-out.
  • - Managed appointments, data entry, and resolved customer issues.
  • Greeted guests warmly upon arrival at luxury resort.
  • Managed multi-line phone system for incoming calls and guest inquiries.
  • Coordinated room bookings using property management software effectively.
  • Assisted guests with check-in and check-out processes efficiently.
  • Provided information about resort amenities and local attractions to guests.
  • Handled guest complaints with professionalism and empathy.
  • Maintained organized front desk area and ensured cleanliness regularly.
  • Collaborated with housekeeping to ensure timely room readiness for arrivals.
  • Greeted customers warmly and made them feel welcome.

Front Desk Agent

River Advice
Switzerland
04.2023 - 01.2024
  • - Welcomed guests, managed reservations, and handled front desk operations.
  • - Maintained accurate records, improved guest satisfaction, and handled check-ins/outs.
  • - Handled multi-line phones and directed inquiries.
  • Greeted guests warmly and ensured smooth check-in and check-out processes.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Answered phones, responded to inquiries, and took messages.

Front Desk Receptionist

Reethi Faru Resort
Maldives
07.2021 - 11.2021
  • - Maintained visitor logs and ensured policy compliance.
  • - Handled data entry, sensitive data confidentiality, and directed phone inquiries.
  • Managed multi-line phone system for incoming calls and guest inquiries.
  • Greeted guests warmly upon arrival at luxury resort.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Input customer data into reservation systems and updated to reflect room changes.

Front Desk Assistant

Rush Hotel
Astana
09.2020 - 03.2021
  • - Managed guest check-ins, payments, and confidentiality.
  • - Assisted management with inventory and guest satisfaction.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Created and optimized employee schedules for shift coverage.
  • Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
  • Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
  • Answered guest inquiries, recommending shopping, dining or entertainment.

Education

Bachelor of Science - Two Foreign Languages

Karaganda State University
Karaganda
05.2017

Some College (No Degree) - Philology of Kazakh Language and Literature

Zh. Musin Pedagogical College
Kokshetau

Skills

  • Customer relationship management
  • Time management
  • Scheduling
  • Office administration
  • Problem-solving
  • Communication (oral and written)
  • Appointment scheduling
  • Customer service
  • Confidentiality handling
  • File organization
  • Hospitality services
  • Front desk operations
  • Conflict management
  • Office organization
  • Supply management

Languages

Kazakh - Full Professional, English - Full Professional, Russian - Native or Bilingual, German - Limited Working, Spanish - Elementary, Turkish - Elementary

Languages

English
Full Professional
German
Elementary
Kazakh
Professional
Turkish
Elementary
Spanish
Elementary
Russian
Native/ Bilingual

Timeline

Front Desk Receptionist

Holiday Inn Express Hotel
01.2025 - Current

Front Desk Agent

River Advice
04.2023 - 01.2024

Front Desk Receptionist

Reethi Faru Resort
07.2021 - 11.2021

Front Desk Assistant

Rush Hotel
09.2020 - 03.2021

Bachelor of Science - Two Foreign Languages

Karaganda State University

Some College (No Degree) - Philology of Kazakh Language and Literature

Zh. Musin Pedagogical College

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Lyudmila Mironova