Zoe Goulet
Drayton Valley,AB
Summary
Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express Hotel
Drayton Valley, AB
09.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Cashier
Home Hardware
Drayton Valley, AB
04.2023 - 09.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
Front End Service Clerk
Holiday inn express
Drayton Valley, AB
06.2022 - 09.2023
- Operated cash register or POS system to receive payment by cash, and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided hotel information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
Frank Maddock High School
Drayton Valley06.2022
Skills
- Multi-Line Phone Systems
- Verbal and Written Communication
- Dining and Amenity Recommendations
- Teamwork and Collaboration
- Payment Processing
- Check In and Check Out Procedures
- Phone and Email Etiquette
- Invoicing and Billing
- Payment Collection
- Customer Service
- Customer service
- Problem-solving skills
- Cash handling
Languages
English
Native or Bilingual
Certification
I have a class 5 license
I have my Weed Save Serve completed
REFERENCES
- Jill Tucker - (780) 898-4067
Additional Information
Additional ways to Contact me Call:
780-515-9748
Education and Training
other
Timeline
Front Desk Agent
Holiday Inn Express Hotel
09.2024 - Current
Cashier
Home Hardware
04.2023 - 09.2023
Front End Service Clerk
Holiday inn express
06.2022 - 09.2023
High School Diploma -
Frank Maddock High School