Summary
Overview
Work History
Education
Skills
Languages
Certification
REFERENCES
Additional Information
Education and Training
Timeline
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Zoe Goulet

Drayton Valley,AB

Summary

Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Holiday Inn Express Hotel
09.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Cashier

Home Hardware
04.2023 - 09.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.

Front End Service Clerk

Holiday inn express
06.2022 - 09.2023
  • Operated cash register or POS system to receive payment by cash, and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided hotel information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

High School Diploma -

Frank Maddock High School
Drayton Valley
06.2022

Skills

  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Dining and Amenity Recommendations
  • Teamwork and Collaboration
  • Payment Processing
  • Check In and Check Out Procedures
  • Phone and Email Etiquette
  • Invoicing and Billing
  • Payment Collection
  • Customer Service
  • Customer service
  • Problem-solving skills
  • Cash handling

Languages

English
Native or Bilingual

Certification

I have a class 5 license

I have my Weed Save Serve completed

REFERENCES

  • Jill Tucker - (780) 898-4067

Additional Information

Additional ways to Contact me Call:

780-515-9748

Education and Training

other

Timeline

Front Desk Agent

Holiday Inn Express Hotel
09.2024 - Current

Cashier

Home Hardware
04.2023 - 09.2023

Front End Service Clerk

Holiday inn express
06.2022 - 09.2023

High School Diploma -

Frank Maddock High School

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Zoe Goulet