Thomas Hassel
Victoria,BC
Summary
Proven track record at Canada Post Corporation, enhancing customer retention through punctual deliveries and professional service. Excelled in optimizing routes for efficiency, demonstrating strong navigation and relationship-building skills. Achieved consistent on-time performance, contributing to a safer and more reliable mail service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Mail Service Courier
Canada Post Corporation
04.2002 - Current
- Project a positive and courteous manner when dealing with all types of customers.
- Assisted customers with inquiries regarding mail services, providing accurate information and resolving concerns effectively.
- Ensured timely deliveries by consistently adhering to assigned schedules and optimizing route planning.
- Maintained detailed records of delivered items including signatures from recipients for proof of delivery purposes when required.
- Contributed to increased customer retention by addressing delivery-related issues swiftly and professionally, ensuring continued use of our services.
- Utilized navigational tools effectively for optimized routing and accurate tracking of package locations throughout the delivery process.
- Collaborated with colleagues to streamline the mail sorting process, enabling quicker parcel dispatching and consistent on-time performance.
- Participated in regular safety training sessions and applied learned principles to daily operations, minimizing the risk of accidents and creating a safe work environment.
- Supported team members during peak periods or in cases of unexpected staff shortages, demonstrating adaptability and collaboration skills in dynamic work environments.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operating various types of postal vehicles safely, following traffic laws while transporting mail between facilities or delivering to recipients directly. Experience in making deliveries and operating a 5 ton postal truck in all kinds of weather and traffic conditions.
- Lift and carry items up to 50 lb/22.7 kg.
- Wear Canada Post identification while on delivery and ensure it visibility while delivering and collecting mail from customers.
- Ensure mail is safely secured in customers possession.
- Performed routine vehicle maintenance checks before each shift, reducing downtime due to mechanical issues or malfunctions.
Sales/Delivery Driver
Canada Bread
01.2000 - 10.2022
- Delivered product to customers such as, restaurants, grocery stores, care homes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Military Service
Mandatory Military Service
Helsingborg, Sweden09.1985
Carpentry - Carpentry
Carpentry College
Klippan, Sweden09.1983
Skills
- Strong Navigation Skills
- Professionalism and Punctuality
- Patience and Tolerance
- Efficient multitasking
- Vehicle maintenance knowledge
- Excellent driving skills
- Working Independently
- Clean Driving Record
- Relationship building and rapport
Languages
Swedish
Native or Bilingual
Certification
- Class 5 - Air Brakes
- Respect in the workplace
- Dangerous goods
- Current drivers abstract
Timeline
Mail Service Courier
Canada Post Corporation
04.2002 - Current
Sales/Delivery Driver
Canada Bread
01.2000 - 10.2022
Military Service
Mandatory Military Service
Carpentry - Carpentry
Carpentry College
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