Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
References
Timeline
Generic

Satveer Sidhu

Calgary,AB

Summary

Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset. Demonstrated systematic problem-solving in identifying, prioritizing, communicating, and resolving quality issues. Maintained strong working relationships with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills. Drives own vehicle to relocate. Have Security license and First Aid & CPR license.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mail Service Courier- on Call

Canada Post
09.2023 - Current
    • Collaborated with colleagues to streamline the mail sorting process, enabling quicker parcel dispatching and consistent on-time performance.
    • Handled potential conflicts or disputes professionally and diplomatically, ensuring customer satisfaction while adhering to company policies.
    • Contributed to increased customer retention by addressing delivery-related issues swiftly and professionally, ensuring continued use of our services.
    • Supported team members during peak periods or in cases of unexpected staff shortages, demonstrating adaptability and collaboration skills in dynamic work environments.
    • Operated various types of postal vehicles safely, following traffic laws while transporting mail between facilities or delivering to recipients directly.
    • Performed routine vehicle maintenance checks before each shift, reducing downtime due to mechanical issues or malfunctions.
    • Enhanced customer satisfaction by promptly delivering packages and maintaining professional communication at all times.
    • Assisted customers with inquiries regarding mail services, providing accurate information and resolving concerns effectively.
    • Operated vehicle safely in highly congested areas with no traffic violations.
    • Followed company policies and procedures during shift.
    • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
    • Obtained signatures for delivery documents and packages.

Security Guard- Part Time

Allied Universal Services
10.2021 - Current
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Wrote detailed reports of all security breaches and investigations.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Supervisor/Customer Service

OPA of Greece
11.2019 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

Business Administration Diploma -

Bow Valley College
Calgary, Alberta
05.2021

Bachelor of Arts -

Panjab University
Punjab, India
05.2018

Skills

  • Strong Navigation Skills
  • Professionalism and Punctuality
  • Patience and Tolerance
  • Efficient multitasking
  • Record Keeping Efficiency
  • Scheduling Coordination
  • Working Independently
  • Customer Service
  • Attention to Detail

Certification

  • Email Etiquette Essential
  • CCTV Monitoring & Dispatch
  • Note Taking and report writing
  • Cyber Security Awareness
  • Introduction to security Dispatch
  • Concierge Program
  • Workplace Violence Awareness
  • Fire Safety Professional
  • First Aid and CPR
  • Exceptional Customer Care
  • Interpersonal Communication
  • Time Management
  • Be Calm & De-escalate
  • Legal Aspects of private Security
  • WHMIS
  • Media Management
  • Radio dispatching
  • Importance of Documentation
  • Mental Health Awareness
  • Telephone Etiquette
  • Customer Service
  • Emergency Preparedness

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Volunteer Experience

  • Social Volunteering, Active Volunteer and attendee for the blood donation camps for the betterment of society with selflessness., Participated in educating school children towards the Traffic rules so that they will become responsible for various rules.
  • College Volunteering, Volunteered for 2 years in a row for organizing the athletic youth festival at college level., Volunteer the college orientation for new students and assist them to come up with the college facilities and programs easily.

References

  • Barjinder Hundal, Security Site Supervisor, 587-719-9032, HUNDALJAN@GMAIL.COM

Timeline

Mail Service Courier- on Call

Canada Post
09.2023 - Current

Security Guard- Part Time

Allied Universal Services
10.2021 - Current

Supervisor/Customer Service

OPA of Greece
11.2019 - 09.2023

Business Administration Diploma -

Bow Valley College

Bachelor of Arts -

Panjab University

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Satveer Sidhu