Lynn Sharma
Barrie
Summary
Strategic leader with over 10 years of experience in disability management, WSIB, and accommodation programs in large, unionized organizations. Expertise in operational planning, program governance, and service delivery, with comprehensive knowledge of AODA, OHSA, ESA, PHIPA, WSIA, and the Human Rights Code. Provides guidance to managers, HR partners, unions, and employees on complex issues while ensuring compliance and enhancing organizational performance.
Overview
11
11
years of professional experience
Work History
Claim Manager
Empire Life
Toronto
12.2025 - Current
- Evaluated and determined eligibility for initial and ongoing claims through comprehensive medical and functional analysis.
- Conducted structured interviews with claimants and employers to identify barriers and establish recovery expectations.
- Develop detailed case management plans with a focus on timely, sustainable return-to-work outcomes.
- Initiated early referrals to third-party rehabilitation services addressing mental health-related barriers, facilitating timely interventions.
Sr. Abilities & Accommodation Specialist
Humber Polytechnic
Etobicoke
05.2024 - 06.2025
- Managed STD, LTD, WSIB, and complex accommodation cases for 4,500+ employees across unionized campuses, ensuring compliance and effective support during transitions.
- Provided strategic guidance to managers, HR Business Partners, and union on governance legislative compliance and RTW planning, facilitating informed decision-making.
- Developed individualized RTW and modified work plans, tracking progress and ensuring alignment with medical restrictions and collective agreements.
- Delivered DM training and education to leadership team, strengthening organizational capability and driving operational improvements.
- Supported grievance and arbitration processes with detailed, defensible case documentation and strategic recommendations.
- (contract)
Consultant/Disability Manager-People Safety/Support
Trillium Health Partners
Mississauga
09.2023 - 03.2024
- Advised managers and HR teams on DM strategy and RTW planning, enhancing case progression across multidisciplinary units (Cardiac, MDRD, Oncology, Equity & Anti-Racism).
- Identified and resolved barriers to RTW proactively, facilitating safe and timely functional recovery for employees.
- Coordinated interdisciplinary case management with union partners and healthcare practitioners, ensuring comprehensive support for affected employees.
- Ensured adherence to privacy, human rights, and collective agreement requirements in all documentation and decision-making.
- (contract)
Disability Case Manager
Sun Life Financials
Toronto
01.2022 - 03.2023
- Oversaw complex STD, LTD, and salary continuance programs, ensuring timely, policy-compliant decisions that supported client recovery.
- Implemented case strategies through medical/functional analysis, risk assessment, and RTW readiness evaluation.
- Coordinated with healthcare providers, employers, and internal partners to align IMEs, rehabilitation, and third-party services for optimal client outcomes.
- Apply crisis intervention, rehabilitation strategies to support clients through complex health transitions, and analyze claim trends to improve recovery outcomes and optimize cost-effective case management.
- Developed tailored plans of care addressing unique needs of clients and families, enhancing support throughout the recovery process.
Sr. Disability Case Manager
Lifeworks (Formerly Morneau Shepell)
Toronto
02.2020 - 01.2022
- Managed full-cycle STD programs, ensuring compliance and support for 50+ corporate clients.
- Conducted medical file reviews and functional interviews, assessing restrictions and facilitating RTW readiness.
- Supported employer-union grievances, arbitration, and dispute resolution.
- Implemented COVID-19 RTW screening protocols, promoting safe workforce reintegration.
Disability Case Manager
Lifemark Health Group
Scarborough
10.2018 - 01.2020
- Led training and development for team of disability management professionals, enhancing delivery of comprehensive disability and absence management services.
- Act as an expert resource, coach, and role model in the areas of disability management.
- Guided internal and external stakeholders on disability management practices, improving collaboration and understanding of processes.
- Review medical information to determine physical/mental status of employees and their suitability for return to work.
- Coordinated referrals for Independent Medical Evaluations (IME) and Homewood services, ensuring efficient and timely processing.
Disability Case Manager
Great West Life
Toronto
07.2015 - 10.2018
- Managed STD/LTD claims from intake to resolution, ensuring timely decisions that complied with legislation and policy.
- Communicated claim decisions to claimants and employers, facilitating efficient resolution within client's budget.
- Maintained accurate documentation of all case activities according to agency policies and procedures.
Education
Indigenous Canada -
University of Alberta
05-2026
Indigenous Knowledge & Traditional Health -
Trillium Health Partners
01-2024
CASE MANAGEMENT CERTIFICATE -
Seneca College
01-2022
Health & Safety -
Fiat Chrysler
01-2018
NURSING (Incomplete) - Medical Terminology, Health Law
George Brown College
01-2011
ARTS & SCIENCE -
Centennial College
01-2008
PERSONAL SUPPORT WORKER CERTIFICATE -
Durham College
01-2004
Skills
- Unionized environment & collective agreement interpretation
- WSIB Appeals and Dispute Resolution
- Arbitration Support
- Third-Party DM Provider Coordination
- Data analysis, trend monitoring, risk assessment
- Decision-making
- MS Office (Word, Excel, PowerPoint, Outlook, Access, Parklane)
- Claims Assessment
- Policy Development
- Change management, Continuous improvement
- Strategic Planning
- Claims management
References
References available upon request
Core Leadership Strengths
- Unionized environment & collective agreement interpretation.
- WSIB Appeals, Dispute Resolution & Arbitration Support
- Third-Party DM Provider Coordination
- Data analysis, trend monitoring, risk assessment and decision-making.
Professional Development
- Indigenous Canada, University of Alberta, In Progress
- Indigenous Knowledge & Traditional Health, Trillium Health Partners, 2024
- Health & Safety, Fiat Chrysler, 2018
- Health & Safety, Trillium Health Partners, 2024
Timeline
Claim Manager
Empire Life
12.2025 - Current
Sr. Abilities & Accommodation Specialist
Humber Polytechnic
05.2024 - 06.2025
Consultant/Disability Manager-People Safety/Support
Trillium Health Partners
09.2023 - 03.2024
Disability Case Manager
Sun Life Financials
01.2022 - 03.2023
Sr. Disability Case Manager
Lifeworks (Formerly Morneau Shepell)
02.2020 - 01.2022
Disability Case Manager
Lifemark Health Group
10.2018 - 01.2020
Disability Case Manager
Great West Life
07.2015 - 10.2018
Indigenous Canada -
University of Alberta
Indigenous Knowledge & Traditional Health -
Trillium Health Partners
CASE MANAGEMENT CERTIFICATE -
Seneca College
Health & Safety -
Fiat Chrysler
NURSING (Incomplete) - Medical Terminology, Health Law
George Brown College
ARTS & SCIENCE -
Centennial College
PERSONAL SUPPORT WORKER CERTIFICATE -
Durham College