Lynn McLean
St. Catharines,ON
Summary
Dynamic Cashier Supervisor at Shoppers Drug Mart #786 with expertise in cash handling and complaint resolution. Enhanced customer satisfaction through effective training and efficient operations, fostering a positive team environment. Recognized for maximizing checkout efficiency and maintaining a safe workplace, ensuring adherence to company policies and exceptional service delivery.
Experienced with managing cashier operations and leading teams to ensure smooth workflow. Utilizes communication and leadership skills to enhance team performance and customer service. Track record of resolving issues promptly and maintaining high standards of accuracy and reliability.
Overview
24
24
years of professional experience
Work History
Cashier Supervisor
Shoppers Drug Mart #786
11.1999 - 06.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored areas for security issues and safety hazards.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
High School Diploma -
Grantham High School
St. Catharines, ON11-2024
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Workplace safety
- POS system proficiency
- Bank deposit preparation
- Customer complaint handling
- Cash register reconciliation
- End-of-shift functions
- Cashier supervision
- Customer service
- Store opening and closing
- Punctual and reliable
Accomplishments
- Passed the pharmacy technician course through Shoppers Drug Mart.
- Passed course in child psychology
- Health and safety
- Captain of Leaf campaign at Shoppers Drug Mart
Languages
French
Native or Bilingual
Timeline
Cashier Supervisor
Shoppers Drug Mart #786
11.1999 - 06.2023
High School Diploma -
Grantham High School
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