Sanchit Bhan
Etobicoke
Summary
Dynamic Cash Supervisor with proven expertise in cash handling and complaint resolution at Shoppers Drug Mart. Enhanced customer satisfaction through effective problem-solving and staff training, fostering a collaborative team environment. Skilled in enforcing policies and maintaining operational efficiency, ensuring a secure and professional workplace.
Overview
2
2
years of professional experience
Work History
Cashier Supervisor
Shoppers Drug Mart 1005
02.2024 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Cash Supervisor
Shoppers Drug Mart 1377
06.2023 - Current
- Resolved escalated customer issues promptly, demonstrating exceptional problem-solving skills and maintaining a high level of customer satisfaction.
- Improved overall employee performance by conducting periodic evaluations, identifying areas of improvement, and providing constructive feedback.
- Enforced strict cash drawer limits, reducing the risk of theft or loss while maintaining sufficient funds for daily operations.
- Promoted a culture of teamwork and collaboration among staff, leading to increased efficiency in daily tasks and improved overall job satisfaction.
Education
Globel Business Management - Business
Fleming College
08.2024
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash register maintenance
- POS system proficiency
- Policy enforcement
- Bank deposit preparation
- Store operations
- Workflow coordination
- End-of-shift functions
- Cashier supervision
- Cash register reconciliation
- Merchandising support
- Customer service
- Store opening and closing
- Staff training
- Employee training
- Time management
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Cashier Supervisor
Shoppers Drug Mart 1005
02.2024 - Current
Cash Supervisor
Shoppers Drug Mart 1377
06.2023 - Current
Globel Business Management - Business
Fleming College
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