Lynette Sousa
Diamond Springs
Summary
Professional Patient Registration Representative of 35+ years seeking an opportunity to go above and beyond basics. Dedicated, knowledgeable, skilled, and compassionate. Versatile and professional well-versed in healthcare practices. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
28
28
years of professional experience
Work History
Patient Registration Representative
Marshall Hospital Emergency Room
02.2015 - Current
- Greets, interviews, and registers patient.
- Strong understanding of HIPAA guidelines.
- Visits patient's room to collect demographics, insurance, co-pays and other vital information.
- Manages high-volume patient interactions, providing exceptional customer service in a fast-paced environment.
- Strong communication skills with doctors, nurses, first responders, and law enforcement.
- Maintains clean and organized workspaces to promote smooth operation and easy access to patient information.
- Facilitates positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Performs other duties as assigned.
Patient Service Representative
Santa Clara Valley Medical
04.1997 - 11.2014
- Managed patient scheduling, optimizing appointment availability and reducing wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
Education
GED -
Monta Vista High
Cupertino, CASkills
- Strong interpersonal skills
- Customer service
- Organization and time management
- Patient interviewing
- Teamwork and collaboration
- Knowledge in Epic
Timeline
Patient Registration Representative
Marshall Hospital Emergency Room
02.2015 - Current
Patient Service Representative
Santa Clara Valley Medical
04.1997 - 11.2014
GED -
Monta Vista High
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