Summary
Overview
Work History
Education
Skills
Internship
Languages
Timeline
Generic

Lyanna Reigne Cruzat

Antioch

Summary

Adaptable student with six years of work experience with proven customer service skills, teamwork, patience, and empathy. Student who has a good sense of responsibility and strong work ethic. Frequently praised as hard working by my peers, and can be relied upon to help your company reach it's goals.

Overview

6
6
years of professional experience

Work History

Boba Barista

TeaZenTea
04.2024 - Current
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.

Cashier & Packer

KFC & Taco Bell
07.2021 - 09.2022
  • Operate drive-thru services by taking orders, handling payments, and delivering food promptly and efficiently
  • Communicated with customers regarding orders, comments, and complaints
  • Counted money in the cash drawer at the start and end of each shift.
  • Followed health and safety procedures.

Sales Associate

Journeys Shoes
06.2021 - 08.2021
  • Completed preparation of products for promotional displays and in-store demos, as well as setup and disassembly.
  • Increased product appeal and customer experience by interacting on the sales floor directly with 20-50+ customers per day.
  • Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up after each shift.
  • Aided filipino-speaking customers, increasing repeats of customers.

Boba Barista

Love Lock Cafe
08.2019 - 03.2020
  • Support the manager in running an efficient, professional, safe, and profitable operation following company standards.
  • Prepare and serve special drinks and food, as well as up-selling recommended customer favorite drinks.
  • Greeted customers and provide positive interaction in a friendly courteous manner to facilitate brand loyalty.
  • Assisted coworkers in handling high-volume orders while maintaining the efficient preparation of customer orders.
    (Worked for one year during International Student stay in the Philippines)

Education

High School Diploma -

Jefferson High School
Daly City, CA
05-2022

Skills

  • Strong work ethic
  • Cleanliness and organization
  • Adaptability in Fast-paced environments
  • Positive attitude display
  • Customer service
  • Patience and empathy
  • Teamwork and collaboration

Internship

Summer Student Intern


Reach Capital - San Francisco, CA | June '19 - July '19


  • Designed marketing campaign for Mental Health apps.
  • Collected data on targeted customer needs and influencers who heavily impact teens and young adults.
  • Worked with other interns to present collected data to various different Mental Health app representatives working with the company.

Languages

Tagalog-Filipino
Native or Bilingual

Timeline

Boba Barista

TeaZenTea
04.2024 - Current

Cashier & Packer

KFC & Taco Bell
07.2021 - 09.2022

Sales Associate

Journeys Shoes
06.2021 - 08.2021

Boba Barista

Love Lock Cafe
08.2019 - 03.2020

High School Diploma -

Jefferson High School

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Lyanna Reigne Cruzat