HANNA JOSEPHINE BERNADETTE DE OCAMPO
33ST VERNON
Summary
Motivated service worker with exceptional work ethics, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Boba Barista
Simplee Boba Vernon
10.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Used POS system to accurately enter orders and process payments.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
Kitchen Helper
BBQ School
05.2023 - 07.2023
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Promoted teamwork within the kitchen staff by actively collaborating on group projects and consistently providing support where needed.
- Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.
- Provided reliable assistance during peak hours, managing time efficiently while maintaining a high level of quality control in food preparation.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Factory Cleaner
Challenger Services
02.2023 - 07.2023
- Safeguarded equipment longevity through preventive maintenance tasks such as dusting, lubrication, and general upkeep.
- Observed and inspected work areas for safety-related issues to report to management personnel.
- Cleaned equipment according to standard operating procedures to meet production needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
- Enhanced workplace safety by conducting thorough industrial cleaning and maintaining a hazard-free environment.
Kitchen Hand
Kitchen By Mike
01.2023 - 07.2023
- Cleaned dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and plating ready-to-serve food.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Financial Accounting Associate
AyalaLand Business Process Solutions Inc.
04.2022 - 08.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Input financial data and produced reports using [Software].
- Reconciled bank to book, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Ensured adherence to GAAP standards by maintaining proper documentation supporting all financial transactions recorded in the general ledger.
Audit Associate
PricewaterhouseCoopers (PwC) Service Delivery Centre Manila
08.2021 - 03.2022
- Prepared working papers, reports and supporting documentation for audit findings.
- Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
- Contributed to the continuous improvement of auditing methodologies by providing feedback on current practices.
- Conducted risk assessments and developed tailored audit plans to address identified risks.
- Used ERP systems such as PwC's Aura and PwC's Halo for real-time monitoring of engagement quality and facilitate consistency throughout the audit.
Family-Owned Retail Business
01.2020 - 01.2022
- Customer service: Interacting with customers, answering their questions, and providing excellent service
- Stocking shelves: Ensuring that the shelves are stocked with merchandise, and that products are properly organized and displayed
- Cashier duties: Operating the cash register and handling customer transactions, including counting and reconciling cash at the end of each shift
- Inventory management: Monitoring inventory levels and ensuring that products are ordered in a timely manner to avoid stockouts
- Merchandising: Creating displays and arranging products to attract customer attention and increase sales
- Cleaning and maintenance: Maintaining a clean and tidy store environment, including sweeping, mopping, and cleaning surfaces
- Pricing and labeling: Ensuring that products are priced accurately, and that price tags and labels are legible and up-to-date
- Sales tracking and reporting: Tracking sales figures and preparing reports for management
- Adhering to safety and health standards: Following safety protocols and ensuring that the store is clean, organized, and compliant with all health and safety regulations
Education
Diploma of Leadership and Management -
Sydney Business And Travel Academy
Sydney, Australia08.2023
Bachelor of Science - Accountancy
La Patria College
Isabela, Philippines06.2021
Skills
- Strong oral and written communication skills
- Able to work collaboratively with others
- Attention to details
- Able to adapt to changing circumstances and fast-paced work environments
- Proficiency in Microsoft Office software
- Able to work under minimum supervision
- Strong work ethic
- Cleanliness and organization
- Continuous learning mindset
Languages
English
Full Professional
Affiliations
- Philippine Institute of Certified Accounting Technologists
Certification
Certified Bookkeeper
Timeline
Boba Barista
Simplee Boba Vernon
10.2023 - Current
Kitchen Helper
BBQ School
05.2023 - 07.2023
Factory Cleaner
Challenger Services
02.2023 - 07.2023
Kitchen Hand
Kitchen By Mike
01.2023 - 07.2023
Financial Accounting Associate
AyalaLand Business Process Solutions Inc.
04.2022 - 08.2022
Audit Associate
PricewaterhouseCoopers (PwC) Service Delivery Centre Manila
08.2021 - 03.2022
Family-Owned Retail Business
01.2020 - 01.2022
Diploma of Leadership and Management -
Sydney Business And Travel Academy
Bachelor of Science - Accountancy
La Patria College
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