Luz Contreras
Rancho Cucamonga
Summary
Efficient professional in government program administration, known for high productivity and ability to complete tasks swiftly. Specialize in eligibility determination, case management, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.
Overview
9
9
years of professional experience
Work History
Provider Enrollment Specialist
Artech/Accenture
Austin
11.2024 - 07.2025
- Reviewed provider applications for accuracy and completeness.
- Processed credentialing documents to ensure compliance with regulations.
- Communicated with healthcare providers to gather necessary enrollment information.
- Assisted in resolving enrollment issues through effective problem-solving techniques.
- Educated providers on enrollment requirements and procedures clearly.
- Performed verification checks for new provider enrollments in accordance with company policies and procedures.
Customer Service Representative
Artech/Accenture
Albuquerque
01.2024 - 11.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Interviewed applicants for services and supported application completion as necessary.
- Assisted customers with inquiries and resolved issues promptly.
- Handled escalated cases by coordinating with management for resolution strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Instant Team/Assurance
02.2023 - 11.2023
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Updated account information to maintain customer records.
Child and Youth Program Assistant
Child And Youth Services Fort Bliss
08.2022 - 01.2023
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
Child and Youth Program Assistant
Child And Youth Services Scholfield Barracks
10.2019 - 09.2021
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Chiropractic Office Assistant
Health Source Chiropractic & Progressive Rehab
10.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Arts -
Pierce College
Puyallup, WA06.2022
High School Diploma -
Chaffey High School
Ontario, CA05.2013
Skills
- Customer Service
- Active Listening
- Microsoft Outlook
- Problem-solving abilities
- Document verification
- Customer communication
- Attention to detail
- Time management
- Adaptability in fast-paced environments
Timeline
Provider Enrollment Specialist
Artech/Accenture
11.2024 - 07.2025
Customer Service Representative
Artech/Accenture
01.2024 - 11.2024
Customer Service Representative
Instant Team/Assurance
02.2023 - 11.2023
Child and Youth Program Assistant
Child And Youth Services Fort Bliss
08.2022 - 01.2023
Child and Youth Program Assistant
Child And Youth Services Scholfield Barracks
10.2019 - 09.2021
Chiropractic Office Assistant
Health Source Chiropractic & Progressive Rehab
10.2016 - 03.2017
Associate of Arts -
Pierce College
High School Diploma -
Chaffey High School