Summary
Overview
Work History
Skills
Technology Experience
Timeline
Generic

JESSICA M. LANGFORD

VENTURA

Summary

Experienced credentialing professional with a proven track record coordinating, monitoring, and maintaining the credentialing process while supporting department initiatives and projects. Strong focus on ensuring that all agents/providers have the proper certification, licenses, or credentials in place to practice. Leverages project management and organizational skills, coupled with creativity, customer service, credentialing knowledge and interpersonal skills to champion successful network participation. Accomplished at document preparation and correspondence development by helping to remove obstacles and form connections between priorities and the potential for organizational success. A team player with excellent written and verbal communication skills and an entrepreneurial spirit. Adopting new technology quickly and independently. Areas of expertise include: Relationship Management, Project Management, Agent Credentialing, Document Preparation, Meeting Coordination, Customer Service, Negotiation/Collaboration, Record Keeping.

Overview

13
13
years of professional experience

Work History

Provider Enrollment Specialist

Gainwell Technologies
05.2024 - Current

- Evaluated and processed enrollment applications to ensure compliance with state and federal requirements.

- Cross-checked provider information against state and national databases.

- Analyzed and identified anomalies in enrollment applications.

- Monitored and ensured ongoing compliance with Medicaid policies.

- Maintained accurate records of provider enrollment activities.

Credentialing Coordinator - Temporary

Community Memorial Healthcare
08.2023 - 04.2024
  • Functions as a liaison between hospital administration and the Medical Staff
  • The Coordinator acts independently and maintains strict confidentiality of patient, hospital and medical staff information
  • This individual oversees credentialing and privileging activities and independently coordinates their own work, prioritizing according to the workflow of the office and established or necessary deadlines
  • As the workload in this office is heavy, assessing priorities is constant in order to meet deadlines

Enterprise Credentialing Coordinator

Health Care Service Corporation
03.2018 - 06.2023
  • Company Overview: Enterprise Credentialing Coordinator for BlueCross BlueShield of Illinois, Montana, New Mexico, Oklahoma, and Texas, Remote
  • Responsible for coordinating, monitoring, and maintaining the credentialing process while supporting department initiatives and projects
  • Ensures that all internal and external providers have the appropriate certifications, licenses, or credentials to practice
  • Tracks onboarding paperwork and applications to and from providers; reviews materials for accuracy
  • Monitors and notifies providers of upcoming expiring certifications
  • Maintains and updates continuing medical education credits and other training requirements
  • Maintains and updates the credentialing database as needed for provider information, credential changes or renewals
  • Enterprise Credentialing Coordinator for BlueCross BlueShield of Illinois, Montana, New Mexico, Oklahoma, and Texas, Remote

Enterprise Quality Control Specialist

Health Care Service Corporation
10.2017 - 02.2018
  • Company Overview: Enterprise Quality Control Specialist for BlueCross BlueShield of Illinois, Montana, New Mexico, Oklahoma, and Texas
  • Ensure professional providers applying for initial or ongoing network participation are credentialed or recredentialed in a timely and appropriate manner for presentation to the medical director
  • Prepare all documents and correspondence for professional providers with issues for presentation to the BCBSNM & BCBSMT bi-monthly credentialing committees; ensure documentation for those providers approved for network participation is current at time of the committee determination
  • Scheduling and maintaining all Credentialing Committee meetings for BCBSNM & BCBSMT
  • Implement credentialing processes to ensure NCQA and URAC accreditation is maintained for BCBS of NM and MT
  • Monthly monitoring of ongoing NM and MT state boards for license and adverse actions
  • Oversight and implementation of essential credentialing functions to attain and maintain quality providers in the network
  • Conducted credentialing audits as well as monitoring network data quality
  • Utilized knowledge of credentialing policies and procedures per NCQA, URAC and CMS standards and other regulatory requirements
  • Served as a liaison to delegated entities and vendors to ensure current and adequate credentialing process were in place
  • Developed and performed queries for reporting purposes
  • Monitored and helped maintain credentialing and re-credentialing policies and programs as well as state and federal requirements to ensure compliance was met
  • Enterprise Quality Control Specialist for BlueCross BlueShield of Illinois, Montana, New Mexico, Oklahoma, and Texas

Network Support Representative II

BlueCross Blue Shield of New Mexico
05.2016 - 10.2017
  • Assisted with the resolution of claims, pricing and contract issues
  • Coordinated with internal departments to evaluate and resolve provider/contract and service issues
  • Handled more complex issues and trained/mentored staff

Enterprise Quality Control Specialist

Health Care Service Corporation
02.2012 - 03.2016
  • Company Overview: Enterprise Quality Control Specialist for BlueCross BlueShield of Illinois, Montana, New Mexico, Oklahoma, and Texas
  • Oversight and implementation of essential credentialing functions to attain and maintain quality providers in the network
  • Conducted credentialing audits as well as monitoring network data quality
  • Utilized knowledge of credentialing policies and procedures per NCQA, URAC and CMS standards and other regulatory requirements
  • Served as a liaison to delegated entities and vendors to ensure current and adequate credentialing process were in place
  • Developed and performed queries for reporting purposes
  • Monitored and helped maintain credentialing and re-credentialing policies and programs as well as state and federal requirements to ensure compliance was met
  • Enterprise Quality Control Specialist for BlueCross BlueShield of Illinois, Montana, New Mexico, Oklahoma, and Texas

Skills

  • Relationship Management
  • Project Management
  • Agent Credentialing
  • Document Preparation
  • Meeting Coordination
  • Customer Service
  • Negotiation/Collaboration
  • Record Keeping
  • Remote collaboration tools
  • WebEx
  • Microsoft Teams
  • Zoom
  • SharePoint
  • OneDrive
  • Google Chat
  • Document Software
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Google Drive
  • Docs
  • Sheets
  • Slides
  • SalesForce
  • EVips/Symplr
  • Vistar
  • PPW
  • CAQH

Technology Experience

WebEx, Microsoft Teams, Zoom, SharePoint, OneDrive, Google Chat, Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Drive (Docs, Sheets, Slides), SalesForce, eVips/Symplr, Vistar, PPW, CAQH

Timeline

Provider Enrollment Specialist

Gainwell Technologies
05.2024 - Current

Credentialing Coordinator - Temporary

Community Memorial Healthcare
08.2023 - 04.2024

Enterprise Credentialing Coordinator

Health Care Service Corporation
03.2018 - 06.2023

Enterprise Quality Control Specialist

Health Care Service Corporation
10.2017 - 02.2018

Network Support Representative II

BlueCross Blue Shield of New Mexico
05.2016 - 10.2017

Enterprise Quality Control Specialist

Health Care Service Corporation
02.2012 - 03.2016
JESSICA M. LANGFORD